At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role Client Operations Representative, Senior Specialist to join our Global Collateral Operations team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
Support clients in addressing and resolving complex operational and technical issues, ensuring requests are executed.
Support team effectiveness through knowledge sharing and, at times, guidance to less experienced colleagues
Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
Provide clients with information related to BNY’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY services and offerings.
Use communication skills to deliver high quality service to a specialized client base by handling external client queries (phone and email) related to securities settlement / payments / collateral optimization.
Escalate non-routine or complex issues to a more senior level.
Maintain client relationships and perform regular service call reviews to increase efficiency and foster a cooperative relationship with our clients.
Understand credit exposure and communicate clearly on failing items.
Develop and maintain internal procedures.
Perform analysis on behalf of clients and internal stakeholders.
Ensure client activity and account setups are optimal, collaborate internally to improve future product offering.
Update/develop KRI/KPI’s to monitor client activity and suggest improvements based on these indicators.
Occasional weekend work required.
To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience.
Extensive work experience preferred.
Experience in an operational area and/or client services preferred and ideally relevant collateral management experience
Strong AI and digital tools capability; light coding experience is a plus. Experience in driving change.
Proven ability to identify innovative solutions and new opportunities using the latest technology
Strong communication and problem-solving skills.
Ability to work independently and collaboratively within a team environment.
No direct people leadership responsibility.
Ability to thrive in a fast-moving, dynamic environment and to handle and prioritize multiplicity of tasks during the day and at certain points in the day as well as continuously able to learn.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Extensive work experience
- Experience in an operational area and/or client services; ideally collateral management experience
- Strong AI and digital tools capability
- Light coding experience
- Strong communication and problem-solving skills
- Ability to work independently and collaboratively within a team
- Ability to thrive in a fast-moving environment and continuously learn
- Occasional weekend work
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
