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As an Operations Analyst, you'll manage AR calling activities and denial workflows, ensuring timely resolution and adherence to operational standards, while collaborating with stakeholders.

Lead an 11-person sales organization to drive bookings, revenue, pipeline generation, and account growth for athenaFlex healthcare SaaS products. Develop sales strategy, collaborate with Product/Marketing/Customer Success, manage forecasting and performance, optimize processes, coach the team, and use AI tools to improve productivity and decision-making.

Lead full-funnel content strategy for lifecycle emails, paid media, web pages, and webinars. Design email nurture sequences, messaging frameworks, and CTA architecture. Manage freelance writers and budgets, collaborate with demand gen, marketing ops, web production, and creative teams, and analyze content performance to optimize SEO, UX, and conversion rates.

Lead product strategy and roadmap for editorial systems and user-facing content experiences. Partner with editorial, engineering, and design to define requirements, improve CMS and publishing workflows, launch experiments to boost engagement, and measure content performance. Use qualitative and quantitative insights and AI tools to prioritize and iterate on content platforms and newsfeed experiences at scale.

Investigate and resolve production and interface issues for athenahealth's interoperability network. Troubleshoot data flows using logs and diagnostics, query datasets with SQL, coordinate with vendors, document findings and resolutions, monitor queues, and apply AI-enabled support tools while verifying results against SOPs.

Lead advisory engagements to optimize healthcare revenue cycle operations and athenaOne workflows. Perform executive-level assessments, analyze financial and operational metrics, develop strategic roadmaps and business cases, present to senior leaders, mentor consultants, partner with cross-functional teams, and travel to client engagements to drive measurable financial and operational improvements.

Generate qualified sales opportunities by outbound prospecting (phone, email, online) to healthcare organizations, qualify needs, maintain Salesforce records, and hand off leads to Sales Executives. Collaborate with Sales, Marketing, and operations, use AI-enabled and sales engagement tools to personalize outreach, meet pipeline targets, and participate in training and team initiatives.

Lead product strategy and roadmap for ADT notifications and payer-sourced Quality Care Gaps integrations. Define epics and user stories, partner with engineering and payer partners to design secure, scalable data ingestion and transformation, ensure compliance with interoperability standards (FHIR R4, DEQM/DaVinci), measure product performance, and pilot AI-assisted tools to improve data mapping and clinician workflows.

Lead product marketing for an interoperability platform and partner ecosystem: craft positioning and messaging, drive partner and product launches, enable commercial teams, perform competitive analysis, and coordinate cross-functional launch execution to grow partnerships and platform value.

Coordinate and scope partner integrations for athenahealth's platform by leading technical discovery, tracking project timelines and risks, liaising with product and engineering, preparing technical documentation, and improving integration processes to support scalable interoperability.