Top Tech Jobs & Startup Jobs

Own standard customer implementations from sales-to-service handoff through go-live. Lead technical scoping, workflow validation, integration design, project planning, milestone tracking, reporting, readiness assessments, and internal handoffs to Customer Success. Coordinate cross-functional technical teams, communicate project health to stakeholders, and apply structured procedures to deliver efficient onboarding and initial customer value.

Owns the onsite reception and workplace experience, including visitor and candidate hospitality, badging compliance, mail and shipping logistics, kitchen and catering operations, conference room readiness, facilities coordination, administrative ticketing, and support for company events. The role requires daily onsite work, strong organization, customer service, communication, and office operations skills.

Lead and grow a team of Customer and Community Success Managers, serve as executive sponsor for key clients, manage renewals/expansion, mitigate risks and escalations, oversee onboarding and adoption, and collaborate cross-functionally to scale processes and staff development.

Verify and maintain social service program listings, research and add new resources, respond to user tickets, use internal curation tools, and collaborate with the team to ensure data accuracy and platform support.

Own onboarding and engagement for school-district customers, manage large-scale implementations, advocate customer needs to Product and Engineering, drive adoption and renewals, build relationships, manage escalations, and gather feedback to improve the platform.

Customer-facing commercial lawyer who negotiates enterprise SaaS deals, drives deal velocity, drafts and optimizes MSAs/SLAs/ToS/DPAs, advises on data privacy (GDPR, CCPA/CPRA, HIPAA), counsels product and AI governance, supports vendor and partnership contracts, and builds legal processes and playbooks for sales enablement.

Lead strategic customer relationships for a portfolio of enterprise clients, drive product adoption and usage, deliver executive business reviews, use data and AI tools to monitor account health, manage escalations, influence product roadmap, and collaborate cross-functionally to achieve customers' clinical and financial goals and secure renewals.

Lead strategic health and growth of enterprise public-sector customers, own full customer lifecycle, deliver executive QBRs, drive product adoption using data and AI, manage escalations and advocate client needs to product and engineering teams to optimize clinical and financial outcomes.

Design, implement, and own full-stack features from concept to production. Contribute to architecture, write well-tested code, participate in on-call rotation, monitor production, and collaborate cross-functionally to improve platform quality and scalability.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.