At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview:
The Senior Manager of the Business Solutions Architecture Team plays a critical leadership role in aligning business analysis efforts with Findhelp’s strategic objectives. This position is responsible for leading a team of Business Analysts and Business Solutions Architects, providing direction, mentorship, and oversight to ensure high-quality execution of features, enhancements, and other R&D initiatives. With a strong understanding of cross-functional collaboration, the Senior Manager drives efficiency, process improvement, and stakeholder alignment across multiple teams.
Responsibilities and Duties:
- Lead and mentor the Business Analysts and Business Solutions Architects, fostering professional growth and best practices across the entire product development lifecycle.
- Partner with R&D Leadership to define, document, and communicate roadmaps that align with strategic objectives, market trends, and business priorities.
- Oversee multiple complex projects, ensuring timely delivery and high quality across initiatives that span multiple teams.
- Collaborate with cross-functional teams, including Customer Success, Sales, Marketing, Curation and other teams to align customer and organizational needs to the product roadmap.
- Ensure the Business Analyst and Business Solutions Architects team effectively supports R&D teams in the planning and execution of features, enhancements, and bug fixes.
- Standardize the process in which the team delivers features.
- Establish metrics and reporting frameworks to evaluate the effectiveness of the Business Analyst & Architect team and continuously refine practices.
Qualifications
- Minimum of 7 years of experience in business analysis, product management, or a related field
- 2+ years of people management experience
- Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
- Experience mentoring and technical roles in a hybrid work environment
- Strong verbal and written communications skills needed to articulate complex, strategic and technical thoughts and ideas effectively to multiple audiences, as well as to listen for meaning and understanding.
- Demonstrated experience using modern AI tools to optimize daily tasks, accelerate problem-solving, and scale project impact.
- Self -directed and analytical, with experience using data to identify opportunities, prioritize work, and measure success
- Experience with non-profits, health care or social care organizations preferred
We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.
Perks at Findhelp
- 401k & equity grants
- Free food and onsite gym at our Austin HQ
- Paid parental leave
- Competitive PTO & 10 paid holidays
- Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
- Dog-friendly office in Austin HQ
- 24/7 access to telemedicine and counseling
- Book Purchasing Program
We’re building a diverse, inclusive team
You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
- Culture Committee
- Leadership Development Training
- Paid Volunteering Time
Skills Required
- Minimum 7 years of experience in business analysis, product management, or a related field
- At least 2 years of people management experience
- Experience managing complex product areas involving multiple stakeholders, systems, and operational dependencies
- Experience mentoring technical roles in a hybrid work environment
- Strong verbal and written communication skills, including the ability to explain complex strategic and technical ideas
- Demonstrated experience using modern AI tools to optimize tasks, accelerate problem-solving, and scale project impact
- Self-directed and analytical, with experience using data to identify opportunities, prioritize work, and measure success
- Experience with nonprofit, healthcare, or social care organizations
- Must work in the office and be located in Austin, Texas, or Madison, Wisconsin
What the Team is Saying
Findhelp Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes employer-paid premiums on an employee-only HDHP option, multiple plan choices, and access to One Medical with $0 copays for employees and dependents. Feedback suggests the combination of medical, dental, vision, HSA/FSA, and mental-health resources is a standout aspect.
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Leave & Time Off Breadth — Paid time off, company holidays, and volunteer/compassionate leave are complemented by paid parental leave for birthing and non-birthing parents. Feedback suggests this breadth supports work-life balance for many employees.
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Wellbeing & Lifestyle Benefits — Hub offices offer daily meals, stocked kitchens, pet-friendly spaces, and some onsite gyms alongside learning stipends and programs. Feedback suggests these perks enhance the day-to-day experience for those near hub locations.
Findhelp Insights
What We Do
We’re powering a better social safety net. Building healthier and happier communities starts with supporting the whole person. That’s why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations, governments, and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights, Findhelp is leading the modernization of the social safety net. For more information, visit https://company.findhelp.com.
Why Work With Us
Our unique platform connects people to over half a million resources across the nation, ensuring that support is accessible for everyone. Join us in our mission-driven culture to create meaningful change, empowering individuals with the resources they need to thrive—all while prioritizing privacy and security.
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Findhelp Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
You can expect to be in-office Monday-Thursday if you’re applying to positions in Austin, TX, Madison, WI, and Denver, CO.
