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Provides underwriting support, legal counsel, and authorization for commercial real estate title insurance commitments and policies. Applies underwriting standards within delegated authority, advises personnel on real estate settlement services, and develops underwriting guidelines. Requires licensed legal expertise, real estate law knowledge, title and settlement process understanding, analytical and negotiation skills, business judgment, communication, organization, and collaboration.

Analyzes operational data and business processes to identify problems, define requirements, develop solutions, and improve data content and profitability. Manages data aggregation projects, creates reports, documents processes, trains offshore resources, and standardizes procedures. Partners with business stakeholders, vendors, and subject matter experts while applying data metrics, audit procedures, and strong analytical and communication skills.

Leads product operations across technology teams by improving product lifecycle processes, launch readiness, operational risk management, tools, reporting, experimentation, AI and automation adoption. Partners with Product, Engineering, Data Science, Analytics, Marketing, and Support to create scalable workflows, analyze performance, enable teams, and drive continuous improvement.

Advises escrow officers on unusual transactions, documentation, laws, underwriting guidelines, and audit requirements. Reviews trends and reports, identifies training and policy gaps, coordinates and audits training, administers escrow file audits, supports regulatory and legal requests, and manages FAST rate and override-report processes. The role also serves as a liaison and subject-matter expert for escrow systems and requires strong communication, analytical, customer service, and multitasking skills.

Provide legal underwriting support and authorization for commercial title insurance commitments and policies. Counsel staff on underwriting standards, title and settlement processes, escrow services, and regulatory matters. Issue and communicate underwriting guidelines, collaborate with internal teams, and resolve complex real estate title issues within delegated authority.

Own product strategy, roadmap, and execution for a high-priority AI-enabled software initiative. Partner with engineering, operations, underwriting, data science, and design to define requirements, guide development, manage tradeoffs, and deliver measurable outcomes. Lead AI evaluation, experimentation, and quality improvement while using data to prioritize investments and measure impact. Communicate strategy and progress to executives and cross-functional stakeholders, coordinating dependencies and resolving blockers.

Lead the Sequoia Expansion product portfolio, scaling AI-enabled title production across regions, products, and divisions. Own strategy, outcomes, roadmaps, prioritization, investment decisions, and launch readiness while managing Product Managers and Business Analysts. Partner with engineering, underwriting, operations, data, and program management teams to deliver compliant, scalable capabilities. Use qualitative and quantitative evidence to prioritize opportunities, improve processes, measure impact, and communicate progress and risks to executives.

Develops and retains a client base across Michigan by acquiring new title and real estate business, expanding existing accounts, meeting sales goals, and presenting solutions. Builds relationships with real estate agents, brokers, lenders, attorneys, and staff through prospecting, networking, industry events, and community engagement. Collaborates with marketing, operations, and escrow teams, creates local marketing content, delivers presentations, and provides responsive customer service. Travel throughout Michigan is required.

Development role preparing candidates for promotion to Sales Representative. Responsibilities include learning sales processes, products, services, and sales administration; building client relationships; conducting market research; developing territory strategies; observing account calls; preparing presentations; and maintaining industry knowledge. The position requires travel throughout Michigan and may lead to responsibility for sales and margin performance within an assigned territory.

Manage residential real estate escrow transactions from account setup through closing. Responsibilities include handling and disbursing funds, examining titles and loan documents, preparing closing and legal documents, recording filings, issuing settlement statements, monitoring risk, and reporting account status. The role serves as a neutral liaison among transaction parties, provides customer service, supports team members, and helps train future escrow professionals.