Sr. Data Business Analyst - ServiceMac

Posted Yesterday
4 Locations
In-Office or Remote
85K-113K Annually
Senior level
Insurance • Real Estate
The Role
Analyzes operational data and business processes to identify problems, define requirements, develop solutions, and improve data content and profitability. Manages data aggregation projects, creates reports, documents processes, trains offshore resources, and standardizes procedures. Partners with business stakeholders, vendors, and subject matter experts while applying data metrics, audit procedures, and strong analytical and communication skills.
Summary Generated by Built In
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We DoData Business Analysts are responsible for providing data analytical services to the business. This includes gathering operational data, examining past performance and providing recommendations on how to improve new data processes and increase data content.

WHAT YOU'LL DO

  • Conducts business process evaluations utilizing data trends
  • Identifies problems, defines business process requirements develops solutions and implements solutions to increase data content and create new solutions to profit the business
  • Considers business implications of workflow and process to the current business environment
  • Manages projects involving data aggregations and custom solutions
  • Partners with business partners and SMEs to create documentation of business processes, train offshore resources, and standardize operating procedures
  • Generates and creates reports for analysis

WHAT YOU'LL BRING

Knowledge and Skills/Technology Used

  • High School Diploma
  • Bachelor's degree or 3-5 years of directly related experience
  • Minimum 5-7 years of experience in data and business analyst
  • Strong analytical skills to determine root cause of problems and apply creative/effective solutions
  • Data management skills
  • Strong business acumen
  • Excellent verbal and written communication skills
  • Excellent verbal and written communication skills, and experience interfacing with clients, vendors and offshore partners
  • Ability to make independent approval decisions on behalf of the team
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Ability to follow and develop data metrics and audit procedures
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Strong leadership and mentoring skills
  • Detail oriented with strong organizational skills
  • Excellent written and verbal communication skills
  • Excellent interpersonal, relationship-building and teamwork skills
  • Self-motivated; self-starter
  • Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Skills Required

  • High school diploma
  • Bachelor's degree or 3-5 years of directly related experience
  • Minimum 5-7 years of experience in data and business analysis
  • Strong analytical skills for determining root causes and applying effective solutions
  • Data management skills
  • Strong business acumen
  • Excellent verbal and written communication skills
  • Experience interfacing with clients, vendors, and offshore partners
  • Ability to make independent approval decisions on behalf of the team
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Ability to follow and develop data metrics and audit procedures
  • Strong analytical and product management skills
  • Ability to interpret customer business needs and translate them into application and operational requirements
  • Strong leadership and mentoring skills
  • Detail orientation and strong organizational skills
  • Excellent interpersonal, relationship-building, and teamwork skills
  • Self-motivated and able to work independently
  • Ability to manage multiple tasks, respond quickly to emergent problems, and balance long-term projects with immediate tasks

First American Title Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.

  • Healthcare Strength Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
  • Retirement Support A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
  • Equity Value & Accessibility An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.

First American Title Insights

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The Company
HQ: Santa Ana, CA
13,104 Employees
Year Founded: 1889

What We Do

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).

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