We are looking for a strategic, hands-on operator who thrives in ambiguity, brings structure to complex problems, and proactively turns opportunities into action. As a Senior Product Operations Manager, you will work across product development teams within the technology organization to improve how teams work and scale across processes, data, tools, and emerging AI capabilities. You will continuously seek ways to improve the efficiency, effectiveness, and scalability of the product development process.
*We are open to remote candidates for this role
What You’ll Accomplish
Create and implement plans for pre- and post-product launch processes
Proactively identify and mitigate operational risks that may impact delivery timelines, quality, and end user experience
Identify high-leverage opportunities across product development teams within the technology organization, turning ambiguous problems into actionable paths forward.
Use AI, automation, and emerging capabilities to simplify work, improve decision-making, and create more effective product development lifecycle workflows
Experiment with new ways of working and translate what works into practical, scalable approaches that teams can adopt and sustain
Enable and coach teams on new tools and ways of working, driving adoption through hands-on partnership and continuous learning
Collaborate with Data Science, Analytics, Product, and Engineering to analyze data and produce meaningful insights to inform decision-making
Manage the product tool stack and establish usage standards and guidance
Facilitate experiments by establishing best practice guidelines and tracking and sequencing experiments
Liaison with Product Marketing, Customer Support and other departments to ensure product enablement success
Collaborate with Product Managers to publish regular reporting for internal stakeholders and leadership
What You’ll Bring
5+ years of experience in product operations and/or product management
Direct experience managing product development life cycle processes
Demonstrated ability to take complex, loosely defined problems, create structure, evaluate options, and independently drive toward an outcome
Strong systems-thinking, with the ability to understand how people, processes, data, and technology interact and identify where change will have the greatest impact
Hands-on experience using AI and automation to improve the quality, speed, or scalability of your work and team workflows
Ability to learn and experiment with emerging technologies, identify practical applications, and help others adopt new ways of working.
Strong judgment and a bias toward action, with comfort making progress without perfect information or a fully defined path.
Strong experience facilitating effective communication, coordination, and alignment amongst key partners and stakeholders to drive successful product outcomes and influencing without authority
Experience conducting analysis and translating into actionable steps
Strong experience driving continuous improvement of the product development life cycle to maximize effectiveness, efficiency, scalability, and innovation
A customer-first mindset, always keeping the customer’s interest in mind when making decisions
Experience working across modern product development approaches and improving ways of working based on team needs, enterprise organizational context, and desired outcomes
Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features
Proficiency with standard MS productivity tools (Office and Teams), AI/automation tools (Cursor, Claude), product analytics and pathing tools (e.g., Amplitude, Segment), collaboration tools (e.g., Miro), product management tools (e.g., Jira, Confluence), with the ability to quickly learn and apply new technologies.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- 5+ years of experience in product operations and/or product management
- Direct experience managing product development lifecycle processes
- Ability to structure complex, loosely defined problems and independently drive outcomes
- Strong systems-thinking skills across people, processes, data, and technology
- Hands-on experience using AI and automation to improve quality, speed, or scalability
- Ability to evaluate emerging technologies and help others adopt new ways of working
- Strong judgment and bias toward action in ambiguous situations
- Experience facilitating communication, coordination, stakeholder alignment, and influencing without authority
- Experience conducting analysis and translating findings into actionable steps
- Experience driving continuous improvement of product development lifecycles
- Customer-first mindset
- Experience with modern product development approaches and improving ways of working
- Experience using data mining tools, customer experience management software, and direct observation to identify user behavior and refine product features
- Proficiency with Microsoft Office and Teams
- Experience with AI and automation tools such as Cursor and Claude
- Experience with product analytics and pathing tools such as Amplitude and Segment
- Experience with collaboration tools such as Miro
- Experience with product management tools such as Jira and Confluence
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
