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Provide technical support to customers, partners, sales representatives, and internal teams for Geotab hardware, software, connectivity, databases, configurations, and reporting. Diagnose and resolve technical issues through phone, chat, and email; coordinate device returns and exchanges; deliver product training; handle complaints; escalate severe issues; protect customer data; and support global initiatives. The role requires multilingual communication, programming and data knowledge, advanced Excel skills, and flexible 24/7 availability.

Supports global product operations by maintaining ERP and SKU data, resolving labeling workflows, coordinating import permits and customs documentation, monitoring shipments, provisioning test hardware, and tracking partner feedback and project deliverables. The role collaborates with internal teams, freight forwarders, customs brokers, regional partners, and project leads across Southeast Asia and APAC.

As a Technical Support Specialist, you'll diagnose technical issues, support customers and partners, manage product service training, and resolve complaints.

Manage a portfolio of SMB customers to drive adoption, retention, and growth. Lead onboarding, training, renewals, and mitigation of churn risk. Use data and AI-driven health metrics to prioritize outreach, identify upsell opportunities, and report on customer outcomes. Collaborate with Product, Sales, Support, and Operations to improve processes and deliver consistent customer experiences across markets.

Own and optimize the Salesloft platform for Customer Success: design cadences, automate repetitive tasks, train users, maintain governance and integrations (Salesforce), track adoption metrics, and act as internal escalation for platform issues.

The Cybersecurity Incident Response Specialist will lead incident response efforts, monitor for breaches, conduct log analysis, and perform threat hunting to enhance security posture.

Lead the Drive App product vision, strategy, and roadmap. Improve driver experience and satisfaction, guide a major platform evolution, work cross-functionally to deliver high-quality mobile experiences, and define and instrument metrics to drive data-informed prioritization.

Lead the Drive App product vision, roadmap, and driver experience. Drive cross-functional execution with engineering, design, and marketing, define metrics and experiments, improve driver satisfaction and retention, and lead platform evolution while communicating strategy to senior leadership.

Support sales and business development by drafting, negotiating, and executing revenue-impacting contracts. Identify and mitigate contract risks, collaborate with legal and internal stakeholders, manage contract-related projects and documentation, leverage AI tools to increase efficiency, and provide status reports while meeting deadlines and supporting continuous improvement.

Serve as a technical SME for the Geotab ecosystem: gather requirements, deliver demos and presentations, design tailored solutions, enable partners, support sales and product teams, document engagements, and drive partner upskilling and feedback to improve offerings.