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Lead and develop a Strategic Account Management team to retain and grow largest SaaS customers. Drive account strategies, executive relationships, renewals, expansions, adoption, forecasting, and cross-functional collaboration to achieve retention (96%+), revenue targets, and increased platform adoption.

Respond to global incident reports, manage case lifecycles, coordinate medical and security resources, record details in case management systems, collaborate with internal and external partners, support mass communications, attend handovers and team meetings, escalate risks, and contribute to process improvement while working rotating day/night shifts.

Serve as a technical consultant post-sale to drive xMatters adoption and maturity. Lead requirements workshops, map business value, assist with configuration and minor integrations, manage client expectations and scope, transfer knowledge, and identify process and product improvements to solve incident and event-management problems.

Provide 24/7 initial incident response and case management for global clients, coordinate medical and security resources, record case details, collaborate with internal teams, support intelligence, and work flexible rotating shifts including days, nights, weekends, and holidays.

Design, build, and operate highly scalable cloud-native microservices and web applications. Own features from design through production, improve observability, CI/CD, and cloud infrastructure, mentor teammates, collaborate across teams, and leverage AI developer tools to automate and accelerate engineering workflows.

Full-cycle SaaS Account Executive role selling Everbridge Critical Event Management (CEM) to new and existing public and private sector customers. Responsibilities include prospecting, qualifying, managing pipeline, executing consultative solution sales, engaging multiple buyers, collaborating with marketing and BD, and meeting quarterly bookings while forecasting in Salesforce.

As a Principal Product Manager, you will lead the strategy, vision, and roadmap for the Everbridge 360 Federal product, ensuring compliance with federal standards while driving collaborative cross-functional initiatives and using data-driven decisions to enhance product offerings.

The Senior Product Manager will define the vision and roadmap for Public Sector products, lead cross-functional teams, gather customer feedback, and ensure product compliance.