At Everbridge, our mission is to help organizations protect people and maintain business continuity during critical events. Our Critical Event Management (CEM) platform combines real-time communication and intelligent automation to help organizations respond quickly, strengthen resilience, and keep operations running when it matters most.
We're seeking a VP of Strategic Account Management to lead the team responsible for our largest customer relationships.
This is a high-impact role for an accomplished SaaS leader who excels at developing teams, creating customer value, and driving sustainable growth. Success will be measured by maintaining retention of 96% or higher, expanding revenue, and increasing adoption of the Everbridge platform.
What you'll do:
- Lead, coach, and develop a high-performing team of Strategic Account Managers.
- Build and execute account strategies that increase retention, expansion, adoption, and long-term customer value.
- Strengthen executive customer relationships and position Everbridge as a trusted resilience partner.
- Identify growth opportunities and collaborate with Account Executives to expand existing accounts.
- Create scalable playbooks, campaigns, and training that strengthen the team’s solution-selling capabilities.
- Serve as an executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities.
- Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver an exceptional customer experience.
- Lead account, pipeline, territory, and forecast reviews, providing focused coaching and removing barriers to success.
- Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership.
- Maintain a strong understanding of the market, Everbridge solutions, and our competitive differentiators.
- Consistently achieve or exceed retention, growth, and broader performance objectives.
What you'll bring:
- 15+ years of enterprise software sales, account management, or related commercial experience.
- 10+ years of successful leadership experience in a SaaS sales or account management organization.
- A proven record of improving retention, expanding strategic accounts, and achieving revenue targets.
- Demonstrated success recruiting, coaching, and retaining high-performing teams.
- Strong executive presence and the ability to build trusted relationships across complex organizations.
- Expertise in consultative selling, account planning, opportunity development, and negotiation.
- Strong analytical, problem-solving, presentation, and communication skills.
- Proficiency with Salesforce or a comparable CRM platform.
- Fluency in English and willingness to travel approximately 30–40%.
Preferred qualification
- A bachelor’s degree in business, finance, economics, marketing, communications, engineering, or a related field.
- Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies.
Skills Required
- 15+ years of enterprise software sales, account management, or related commercial experience.
- 10+ years of successful leadership experience in a SaaS sales or account management organization.
- Proven record of improving retention, expanding strategic accounts, and achieving revenue targets.
- Demonstrated success recruiting, coaching, and retaining high-performing teams.
- Strong executive presence and ability to build trusted relationships across complex organizations.
- Expertise in consultative selling, account planning, opportunity development, and negotiation.
- Strong analytical, problem-solving, presentation, and communication skills.
- Proficiency with Salesforce or a comparable CRM platform.
- Fluency in English and willingness to travel approximately 30-40%.
- Bachelor's degree in business, finance, economics, marketing, communications, engineering, or a related field.
- Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies.
Everbridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everbridge and has not been reviewed or approved by Everbridge.
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Healthcare Strength — Healthcare coverage appears broad, with medical, dental, vision, telehealth, disability, life/AD&D, and FSA/HSA options described. Wellness elements like an EAP and mental-health support are also included, which can add practical value beyond base pay.
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Retirement Support — Retirement offerings include a 401(k) plan with employer matching and an ESPP, indicating multiple ways to build longer-term financial value. Match details are sometimes specified externally, but the presence of a match and purchase program is consistently referenced.
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Leave & Time Off Breadth — Time-off benefits include flexible PTO plus paid volunteer time, providing both personal flexibility and community-focused leave. Paid holidays and new-hire PTO amounts are also described in some materials, suggesting a reasonably complete time-away menu.
Everbridge Insights
What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
