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Manage full sales cycle for SMB accounts: prospecting, pipeline building, discovery, product demonstrations, negotiating and closing $20k–$50k annual deals. Use email, phone, LinkedIn and webinars, collaborate internally, and meet quota through persistence, coachability, and strong communication.

Serve as an executive-facing measurement and ROI lead for enterprise accounts: design measurement frameworks, pull and validate datasets, quantify financial and brand ROI, create dashboards and presentations, partner with Sales/Product/Engineering to automate tracking, and shape renewal and growth strategies.

Lead Workday configuration, support, and system integrity across the hire-to-retire lifecycle. Partner with global HR stakeholders to design, test, and adopt Workday enhancements, perform audits and security reviews, troubleshoot issues, manage data loads, and build complex reports and dashboards to enable data-driven HR decisions.

Manage end-to-end sales for inbound APAC opportunities, process sampling campaign orders, build pipeline with cross-border account teams, consultatively sell localized solutions, and serve as a Bazaarvoice product knowledge expert while demonstrating strong multicultural competence.

Own strategic outcomes for a portfolio of Enterprise clients as a senior individual contributor. Serve as executive-level advisor, run EBRs, define success metrics, forecast renewals/expansions, drive product adoption, orchestrate cross-functional account teams, and mitigate escalations to deliver ROI from Bazaarvoice's UGC platform.

Lead UKI regional marketing strategy and execution to drive pipeline, revenue, acquisition, retention, and customer growth. Partner with sales, SDR, and customer success to build integrated full-funnel programs across digital, content, events, paid, lifecycle, and ABM. Localise global campaigns, use data and market insight to optimise ROI, and report marketingcontribution to commercial outcomes.

Manage and execute client campaigns from initiation to close, drive campaign performance versus KPIs, upsell services, run client workshops, coordinate internal stakeholders, define timelines and mitigation strategies, and maintain strong client relationships.

Serve as first point of contact for post-sale client requests via ticketing, email, and community portal. Troubleshoot and resolve standard client issues (technical, billing, ROI reporting, moderation), escalate complex cases, document standards, and educate internal teams. Work US-focused hours (16:00–01:00) to deliver exceptional customer service and maintain client loyalty.

Serve as the escalation point for complex campaign and platform issues, translate internal workflows to clients, support campaign setup and adjustments, liaise with Account Management, Support, and Engineering, and foster strong client experience across the sampling ecosystem.

Lead the design and implementation of scalable, distributed systems, focusing on Reporting and Insights applications for clients. Guide software initiatives, mentor team members, and drive engineering best practices.