Our Community team is the heartbeat of Influenster, dedicated to building deep, authentic connections with our creator network and empowering members to share their genuine voices.
In this role, you sit at the vital intersection of high-level community strategy and hands-on execution, driving the long-term health and retention of our user base. Success looks like continuously ideating retention campaigns, executing high-touch 1:1 member outreach, and designing surprise-and-delight gifting programs that convert everyday users into passionate brand advocates. You will partner closely with our Acquisition, Lifecycle, Content, and Customer Support teams to amplify member stories and scale our community initiatives efficiently. This is a unique opportunity to shape the member lifecycle from the ground up while directly impacting our brand's growth and engagement strategy.
What You'll Do:
Analyze community lifecycle data and sentiment to ideate, test, and execute strategic campaigns that improve retention and decrease churn.
Execute personalized, 1:1 outreach to top creators and high-value members to build long-term relationships and drive authentic advocacy.
Conceptualize and manage end-to-end member gifting programs, custom swag drops, and surprise-and-delight campaigns to reward active users.
Build scalable UGC pipelines in collaboration with Editorial and Marketing teams to elevate member-generated content across brand channels.
Establish repeatable frameworks, operational playbooks, and community guidelines to ensure initiatives run efficiently as the platform grows.
Identify and negotiate strategic co-marketing partnerships with complementary brands and creator groups to expand community reach.
Champion the voice of the community internally, translating member feedback and behavioral trends into actionable business insights.
What You'll Bring:
- Possesses 4+ years of professional experience in community management or community marketing, ideally within consumer platforms, creator networks, or UGC-driven brands.
Nice to Have:
Brings previous experience working directly within product sampling, consumer reviews, or influencer marketing platforms.
Possesses experience organizing both virtual and regional in-person member events.
Demonstrates strong strategic and operational balance, with a proven ability to turn high-level retention goals into clear execution plans.
Displays exceptional interpersonal and written communication skills with a track record of effective 1:1 member engagement.
Exhibits strong data literacy, with comfort using community health metrics (retention, cohort activation, churn) to inform decisions.
Demonstrates a highly collaborative approach to working cross-functionally with marketing, design, product, operations and/or support teams.
Skills Required
- 4+ years of professional experience in community management or community marketing
- Experience working within product sampling, consumer reviews, or influencer marketing platforms
- Experience organizing virtual and regional in-person member events
- Ability to translate retention goals into clear execution plans
- Exceptional interpersonal and written communication skills, including 1:1 member engagement
- Strong data literacy and comfort using retention, cohort activation, and churn metrics
- Collaborative experience working with marketing, design, product, operations, or support teams
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
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What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
