Provide tier-2 technical support for Revinate's SaaS products: own tickets end-to-end, troubleshoot web/email and PMS issues, document findings, escalate bugs to Product/Engineering, collaborate with global Customer Success to improve processes and reduce ticket volume.

Lead market intelligence and monetization for a B2B SaaS hospitality platform: track market and competitor trends, run win/loss and willingness-to-pay research, design and optimize pricing and packaging, enable sales with discounting guardrails, and inform R&D roadmap decisions.