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Guide customers through payment solution integrations, validation, troubleshooting, and issue resolution. Write and review Java or Kotlin code, develop REST API integrations, test sample code, and support Android integrations. Manage smaller projects, maintain status updates, document issues in Jira and Confluence, and use AI tools such as Claude to improve development and documentation. Travel to customer sites approximately 10–15% for integration support and training.

Owns the performance, availability, security, backup, recovery, monitoring, and automation of production databases across SQL Server, PostgreSQL, Oracle, and MySQL. Leads cloud migrations to AWS RDS/Aurora, high-availability and disaster-recovery implementation, upgrades, query tuning, capacity planning, and PCI-aligned operations. Partners with developers and architects, participates in on-call support, follows ITIL practices, and mentors junior and mid-level database engineers.

Prepare revenue, gross margin, and operating expense forecasts and budgets; perform variance and profitability analyses; monitor OPEX; collaborate with finance, sales, and business leaders; develop P&L projections and pricing analyses; and support performance meetings and strategic decision-making across the LATAM region.

Leads a team of 4–8 developers while designing, developing, and delivering scalable Java microservices and backend applications. Responsibilities include architecture, coding, code reviews, mentoring, technical strategy, performance optimization, production troubleshooting, CI/CD collaboration, Agile delivery, and ensuring quality, security, and compliance. The role requires strong Java, Spring Boot, cloud, DevOps, database, messaging, testing, and team leadership expertise.

Provides operational and analytical support to a regional sales team through pipeline management, CRM data maintenance, order tracking, reporting, meeting preparation, process improvement, compliance documentation, purchase requisitions, and collections support. Coordinates with finance, legal, operations, marketing, customers, and partners to resolve deal issues and maintain accurate sales processes across Latin American and Caribbean markets.

Manage the post-implementation health and success of strategic enterprise accounts. Serve as the primary operational contact, coordinate escalations, lead customer meetings, track projects and action items, oversee hardware and software rollouts, support governance calls and QBRs, and collaborate cross-functionally with Sales, Engineering, Implementation, Product, and Support. Analyze service metrics, improve customer experiences, and identify account growth opportunities.

Supports LATAM HR operations and global HR process coordination. Responsibilities include managing employee lifecycle transactions in Workday, responding to HR inquiries through ServiceNow, coordinating onboarding and offboarding, maintaining records, supporting payroll and benefits, tracking onboarding across regions, and improving global HR processes using modern technology and AI.

Coordinates LATAM marketing initiatives across social media, email, content, integrated campaigns, events, agency and PR relationships, vendor procurement, and performance reporting. The role localizes global marketing strategies for regional audiences, manages campaign and event execution, tracks budgets and invoices, coordinates stakeholders, and uses performance insights to improve engagement, leads, meetings, and pipeline impact.

Supports the strategic and operational management of international key accounts in the payments industry. Responsibilities include maintaining customer relationships, coordinating internal teams, supporting contract negotiations, preparing business reviews, managing Salesforce pipelines, forecasting, and ensuring account continuity as backup to the Global Account Manager. The role progressively assumes broader account ownership and contributes to revenue growth.

Owns enterprise cloud, infrastructure, and DevOps transformation programs from inception through delivery. Manages governance, budgets, risks, resources, stakeholder communication, and cross-functional engineering teams. Oversees multi-cloud environments, CI/CD, infrastructure automation, DevSecOps, ITIL compliance, reliability, uptime, and monitoring while translating technical initiatives for business stakeholders.