For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.
What's Exciting About The RoleKey Responsibilities:
- Full backup coverage and involvement in the Key Account Manager's day-to-day business
- Building in-depth accounts knowledge (contractual status, contacts, commercial history, open topics) to ensure a seamless handover
- Maintaining the customer relationships with key contacts at the international companies on an operational and tactical level
- Coordinating internal interfaces (Product, Compliance, legal, Onboarding, Helpdesk, IT) to ensure smooth service delivery
- Contributing to forecasting, pipeline maintenance in Salesforce, and account reporting
- Preparing for and participating in business reviews and escalation calls
- Supporting contract negotiations and commercial proposals in coordination with the Global Account Manager
Skills and Experience We Desire
- Fluency in both German and English, with the ability to communicate effectively in both languages
- Extensive experience within the payments industry, with strong expertise in payment gateways, acquiring services, and payment terminal solutions.
- Proven track record in Key Account Management or Relationship Management, ideally within the payments, financial services, or retail sectors.
- Experience managing complex international customer organizations, including global and multi-market enterprise accounts.
- Proficiency in Salesforce and/or comparable CRM platforms, with a disciplined approach to account and pipeline management.
- Excellent communication, stakeholder management, and negotiation skills, with the ability to engage and influence senior decision-makers.
- Highly organized and self-motivated, with a structured working style, strong attention to detail, and the reliability to ensure seamless customer support and business continuity when acting as a backup.
- Develop a strong understanding of the assigned key accounts and actively manage them in close partnership with the Global Account Manager.
- Achieve full backup capability for the assigned accounts by the end of the onboarding period, ensuring seamless customer support and continuity.
- Establish and maintain effective working relationships with all relevant internal stakeholders across Verifone supporting the customer portfolio.
- Build trusted relationships with key customer stakeholders across commercial, operational, and executive levels.
- Consistently deliver a high standard of customer service, reflected in positive feedback from customer contacts and stakeholders.
- Contribute actively to revenue growth opportunities through accurate pipeline management, forecasting, and account planning.
- Demonstrate increasing ownership of account activities and readiness to assume broader account responsibilities over time.
Our Commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Skills Required
- Fluency in German and English
- Extensive experience in the payments industry, including payment gateways, acquiring services, and payment terminal solutions
- Proven experience in key account management or relationship management
- Experience with payments, financial services, or retail sectors
- Experience managing complex international, global, or multi-market enterprise accounts
- Proficiency with Salesforce or comparable CRM platforms
- Excellent communication, stakeholder management, and negotiation skills
- Highly organized, self-motivated, detail-oriented, and structured working style
Verifone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verifone and has not been reviewed or approved by Verifone.
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Leave & Time Off Breadth — Paid holidays, sick time, and flexible or “unlimited” PTO for many salaried roles broaden time-off options. Paid volunteer time is also highlighted as part of the package.
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Retirement Support — A 401(k) plan is offered with an employer match reported across multiple sources. This supports long-term savings as part of total rewards.
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Equity Value & Accessibility — An employee stock purchase plan and equity incentive programs provide avenues for ownership. These components add to total compensation beyond base pay.
Verifone Insights
What We Do
Verifone makes it simple to revolutionize customer journeys by providing a single, unified, global platform that enables seamless payment experiences – anywhere, anytime, with any payment method. Powered by a growing footprint of over 35 million devices in more than 150 countries, we are the experts trusted by the biggest and best-known brands around the globe. Built on a 38-year history of uncompromised security, we are committed to consistently solving the most complex payment challenges. There’s a reason why 46% of the world’s non-cash transactions are processed on Verifone systems. Want to learn why? Visit verifone.com today.
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