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Sell Vonage cloud communications to mid-market accounts (250-1000 employees). Manage complex, end-to-end sales cycles, present to C-levels, forecast and manage pipeline in Salesforce, collaborate across teams for implementation, and drive account retention, renewals, and revenue growth.

Design and maintain dashboards and real-time operational views for Customer Success and Support; produce executive reports on trends, churn, and ROI; implement AI-driven analytics (anomaly detection, predictive churn, sentiment analysis); ensure data accuracy and pipeline integrations with CRM/support tools; perform deep-dive analyses and present recommendations to global stakeholders.

Support the Lean Agile Center of Excellence to drive Agile transformation across teams. Coach and mentor teams on Agile practices, help run SAFe events with Release Train Engineers, remove impediments, promote continuous improvement using data, and foster effective communication between teams and stakeholders.

Perform outbound prospecting to identify and qualify new B2B opportunities within telecom/network operators for Vonage APIs. Conduct calls, emails, and LinkedIn outreach, document activity in CRM, articulate product value, schedule demos for Account Managers, and collaborate with marketing and sales to meet monthly appointment and opportunity targets.

The Sales Development Representative will create and qualify Enterprise sales opportunities, schedule meetings for sales teams, and support marketing efforts through prospect outreach and data management.

Perform outbound prospecting to create and qualify mid-market B2B opportunities for Vonage APIs. Use phone, email, LinkedIn and sales tools to research prospects, update CRM, book demos for Account Managers, hit monthly appointment targets, maintain territory plans, and support marketing campaigns.

Lead and scale an SDET team to design and execute robust test strategies, build and optimise test automation and CI/CD pipelines, drive non-functional testing (scalability, chaos engineering), leverage AI-assisted engineering, collaborate with product and engineering to ensure high software quality, and track quality metrics.

Join as an SDET to write and maintain automated domain, E2E smoke, and regression tests for a Kafka-based microservices platform. Monitor test and production health via Grafana, analyze logs in SolarWinds, manage test cases in TestRail, define acceptance criteria and test strategy, and integrate tests into CI/CD pipelines.

Build high-throughput, low-latency Kotlin/Java microservices (RCS channel). Design scalable, well-tested systems, collaborate cross-functionally, deploy to cloud (AWS) using Docker/Kubernetes, and use Kafka/Redis and SQL/NoSQL for data handling and observability.

Lead design and launch of a high-velocity US VAR channel for Vonage APIs: build program architecture, recruit and activate regional VARs/MSPs, productize API SKUs, automate PRM onboarding and deal registration, run pilot, and scale a channel team while tracking TTFD and program metrics.