We are looking for Software Engineers to work in the Call Center as a Service (CCaaS) Technology Team where you will be working on a global, multi-tenant, real-time service, with thousands of concurrent users. Your focus will be on developing the platform that directly enables and supports contact center agents.
Your key responsibilities:- Contribute to product improvement beyond code implementation by actively caring about the product and its users
- Create a performant, secure, scalable service that our customers will rave about
- Continuously improve and automate the monitoring and deployment of our cloud service
Required:
- 5+ years of relevant experience in full-stack development (with at least 3 years of FE experience)
- Working experience with C# and JavaScript (Vue.js or React)
- Bachelor’s degree in Computer Science, Electrical Engineering or related field
- Excellent communication skills, including writing, speaking and listening to effectively communicate with technical and non technical people
- Familiarity with cloud technologies (AWS/Azure)
- Knowledge of distributed system including messaging mechanism (Kafka / SNS)
- Understanding of both data management and cache layers (Redis, Aurora, Parameter Store)
Experience we consider a plus:
- Ability to responsibly utilize AI tools to enhance development productivity and quality
- Experience with setting up and leveraging platform analytics, logging, and monitoring tools (e.g., Grafana, New Relic) to proactively identify and resolve production issues in real-time services.
- Direct experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines and infrastructure-as-code tools (e.g., Terraform)
- Local benefits
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-KS1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- 5+ years of relevant experience in full-stack development
- Working experience with C# and JavaScript (Vue.js or React)
- Bachelor's degree in Computer Science, Electrical Engineering or related field
- Excellent communication skills
- Familiarity with cloud technologies (AWS/Azure)
- Knowledge of distributed system including messaging mechanism (Kafka/SNS)
- Understanding of data management and cache layers (Redis, Aurora, Parameter Store)
Vonage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vonage and has not been reviewed or approved by Vonage.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and maternity/paternity leave, with unlimited paid time off highlighted for many salaried roles. Paid sick leave is also available in some cases.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision insurance alongside HSA and FSA options. Wellness-related offerings such as gym membership or reimbursement are available in some locations.
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Flexible Benefits — Benefits extend to flexible schedules, work-from-home/telecommuting options, and ancillary protections like legal plans and voluntary auto, home, and pet insurance. Equipment support such as company-provided laptops is also noted.
Vonage Insights
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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