Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.
Why this role matters:We are looking for an enthusiastic and curious Software Engineer to join the Unity Team. We are a small, collaborative team where every engineer makes a real impact.
The Unity Team is at the heart of Vonage Contact Center's (VCC's) AI and bot integration domain. We are the bridge between VCC and the world's most advanced conversational AI platforms - building gateways that let voice bots and digital LLM-powered agents seamlessly integrate into enterprise contact center workflows.
We are pushing the boundaries of what contact centers can do: connecting voice interactions to LLM providers, enabling scenarios for voice and digital channels and integrating multiple platforms for many business verticals. Our platform serves hundreds of thousands of users daily, and our work directly shapes the future of how businesses communicate with their customers.
Your key responsibilities:- Developing and maintaining backend services in .NET as part of our bot integration and AI gateway infrastructure.
- Contributing to end-to-end features - from backend services to frontend components (in a full-stack DevOps culture)
- Working with real-time voice and digital protocols (SIP, WebSocket) that power live customer interactions.
- Participating in designing scalable microservices deployed on AWS.
- Contributing to code reviews and growing your skills alongside the team.
Required:
- 1–3 years of commercial experience in backend software development with a strong focus on .NET (C#).
- Understanding of REST APIs and the fundamentals of distributed systems.
- Willingness and eagerness to work across the stack including frontend development (Vue.js).
- A growth mindset - positive energy, curiosity, and the desire to learn.
- Strong English skills.
- Ability to collaborate effectively with a global, distributed team.
Experience we consider a plus:
- Hands-on experience with any modern frontend framework (ideally Vue.js).
- Familiarity with AWS cloud services (ECS, DynamoDB, SQS, SNS, S3).
- Experience with messaging systems such as Kafka or RabbitMQ.
- Knowledge of containerization and orchestration (Docker, Kubernetes).
- Exposure to CI/CD pipelines for automated testing, building, and deploying applications.
- Familiarity with databases (MySQL, DynamoDB, MongoDB).
- Discretionary Time Off
- Private Medical Healthcare
- Pension scheme
- Ericsson support line
- Hybrid work
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-JM2
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- 1-3 years of commercial backend development experience with .NET (C#).
- Understanding of REST APIs and fundamentals of distributed systems.
- Willingness and eagerness to work across the stack including frontend development (Vue.js).
- Growth mindset, curiosity, and desire to learn.
- Strong English communication skills.
- Ability to collaborate effectively with a global, distributed team.
- Hands-on experience with modern frontend frameworks (ideally Vue.js).
- Familiarity with AWS services (ECS, DynamoDB, SQS, SNS, S3).
- Experience with messaging systems such as Kafka or RabbitMQ.
- Knowledge of containerization and orchestration (Docker, Kubernetes).
- Exposure to CI/CD pipelines for automated testing, building, and deploying applications.
- Familiarity with databases (MySQL, DynamoDB, MongoDB).
Vonage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vonage and has not been reviewed or approved by Vonage.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and maternity/paternity leave, with unlimited paid time off highlighted for many salaried roles. Paid sick leave is also available in some cases.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision insurance alongside HSA and FSA options. Wellness-related offerings such as gym membership or reimbursement are available in some locations.
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Flexible Benefits — Benefits extend to flexible schedules, work-from-home/telecommuting options, and ancillary protections like legal plans and voluntary auto, home, and pet insurance. Equipment support such as company-provided laptops is also noted.
Vonage Insights
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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