Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.
Why this role matters:Join Vonage's Applications Architecture team and help shape how we handle data across our unified communications platform. You'll work with hundreds of engineers across product lines, setting the direction for data platforms that serve millions of users worldwide.
As a trusted advisor and facilitator, you'll guide engineering teams and product managers on data architecture decisions - helping us build scalable, multi-tenant data products while maintaining speed and quality. This is about strategic influence, not hands-on coding.
Your key responsibilities:- Design and guide the software and data architecture for customer-facing data products across multiple systems in a multi-tenant environment
- Set architecture vision for analytics data platform and identify emerging technology trends
- Work directly with engineering teams and product managers to scope features and solve complex data challenges
- Engage and be an active member of the wide Apps architecture team
- Facilitate technical discussions and help teams make better architectural decisions across domains
- Establish and evangelize best practices, guidelines, and standards for data management
- Identifying and sponsoring technical improvements
- Champion the team's vision while empowering teams to own their implementation
Your background:
- 10+ years of building Software and Data-heavy systems - you've seen what works (and what doesn't)
- Experience designing features that utilize AI/ ML
- You've built data products that actually scale
- Understanding of cloud infrastructure (we love AWS, but a great cloud experience translates)
- Fluent in one of the languages, like Python, .NET, JavaScript—you speak a developer language
Who you are:
- A natural communicator who influences without needing a title
- Self-directed - you see what needs doing and make it happen
- A pragmatic thinker who cuts through complexity to find elegant solutions
- Curious and energized by learning new technologies and approaches
- Comfortable with ambiguity and change (we're growing fast!)
- Someone who connects the dots between technical choices and business impact
- You've been an architect or technical lead before and loved it
- You've worked with modern data tools: Kafka, Snowflake, Spark, Looker
- You know the telecom, SaaS, or unified comms space
- You've thrived in Agile/SAFe environments
- You've mentored engineers and watched them grow
- You have a bias for improvement - leaving things better than you found them is just how you work
- Discretionary Time Off
- Private Medical Healthcare
- Pension scheme
- Ericsson support line
- Hybrid work
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-KF1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- 10+ years of building software and data-heavy systems
- Experience designing features that utilize AI/ML
- Experience building data products that scale
- Understanding of cloud infrastructure (AWS preferred)
- Fluent in a developer language such as Python, .NET, or JavaScript
- Strong communication and influence skills
- Self-directed with pragmatic problem-solving ability
- Ability to work with ambiguity and connect technical choices to business impact
- Prior architect or technical lead experience
- Experience with Kafka, Snowflake, Spark, Looker
- Experience in telecom, SaaS, or unified communications
- Experience in Agile/SAFe environments
- Mentored engineers and demonstrated leadership in technical growth
Vonage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vonage and has not been reviewed or approved by Vonage.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and maternity/paternity leave, with unlimited paid time off highlighted for many salaried roles. Paid sick leave is also available in some cases.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision insurance alongside HSA and FSA options. Wellness-related offerings such as gym membership or reimbursement are available in some locations.
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Flexible Benefits — Benefits extend to flexible schedules, work-from-home/telecommuting options, and ancillary protections like legal plans and voluntary auto, home, and pet insurance. Equipment support such as company-provided laptops is also noted.
Vonage Insights
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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