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Provides strategic technical guidance and troubleshooting support to enterprise Red Hat customers using OpenStack and related cloud platforms. Responsibilities include technical reviews, case management, customer engagement planning, upgrades, issue prevention, platform adoption, solution alignment, and collaboration with field and engineering teams. The role serves as a trusted technical advisor, advocates for customers, contributes to solution patterns and internal knowledge sharing, and travels to customers and industry events as needed.

Provides presales technical expertise for Red Hat Enterprise Linux and systems management solutions. Supports account teams through technical strategy, presentations, demonstrations, workshops, proof-of-concepts, proposals, and complex solution implementation. Builds customer relationships, collaborates with sales, product, marketing, and partners, influences technical roadmaps, and serves as a trusted RHEL adviser for enterprise accounts.

Lead enterprise OpenShift and cloud-native solution delivery, including discovery sessions, architecture design, containerization strategies, Kubernetes implementations, and technical execution planning. Manage customer expectations, support pre-sales and account strategy, communicate with stakeholders, mentor technical associates, and contribute to hiring assessments and promotion panels. Apply expertise in OpenShift Platform Plus, automation, security, storage, GitOps, service mesh, observability, and related Red Hat technologies.

Provide technical leadership and architectural guidance to telecommunications customers adopting Red Hat cloud solutions. Lead discovery and design workshops, scope delivery projects, and guide consulting teams through pilot and production deployments. Develop NFV enablement content, support presales and post-sales engagements, contribute to scalable consulting methodologies, and advise senior IT and business leaders. Collaborate across global teams and demonstrate thought leadership through whitepapers, webinars, and industry conferences.

The Senior App Dev Consultant collaborates with clients to assess their IT needs, implementing optimal architectures using Red Hat products and modern technologies. They drive digital transformation and enhance project success through technical leadership and communication with stakeholders.

Lead on-site cloud consulting engagements for defense customers: assess infrastructure, design architectures, implement OpenShift/Kubernetes and virtualization solutions, automate with Ansible/Chef/Puppet, resolve incidents, and communicate technical recommendations to stakeholders.

Provide high-level technical support for RHEL customers via web and phone, perform diagnostics and troubleshooting, coordinate with engineering and internal teams, maintain customer relationships and priorities, contribute solutions to Red Hat knowledge base, and exceed customer expectations with clear communication.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

The IT Strategy Consultant will support the formulation of IT and DX strategies based on client business challenges, focusing on stakeholder consensus and the continuous delivery of optimized IT solutions while fostering long-term partnerships.

The Customer Site Reliability Engineer (CSRE) ensures service reliability and performance, manages complex systems, leads customer escalations, and collaborates with teams to improve service stability and delivery through automation and incident response.