What you will do
- Provide high level technical support to your customers through web-based support and phone support
- Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities
- Work with other Red Hat teams engaged with your customers
- Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
- Exceed customer expectations with outstanding communication and customer service
- Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
- Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat
What you will bring
- Ability to communicate clearly and effectively with your customer across technical and non technical communications
- Excellent troubleshooting and debugging skills
- A passion for technical investigation and issue resolution
- Linux system administration experience, including system installation, configuration, and maintenance
- Basic knowledge of Linux containers
- At least 5 years of relevant experience
- Executive presence and communication skill in both Japanese and English
Nice to have
- Experience with container orchestration (kubernetes)
- Experience with cloud services such as AWS, Azure, GCP
- Knowledge of Ansible and YAML
- Linux scripting experience
- Understanding of typical change window/ change controls
- Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- Clear and effective technical and non-technical communication
- Excellent troubleshooting and debugging skills
- Passion for technical investigation and issue resolution
- Linux system administration experience including installation, configuration, and maintenance
- Basic knowledge of Linux containers
- At least 5 years of relevant experience
- Experience with container orchestration (Kubernetes)
- Experience with cloud services such as AWS, Azure, GCP
- Knowledge of Ansible and YAML
- Linux scripting experience
- Understanding of typical change window/change controls
- Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; ability to pass RHCE within 90 days
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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