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Manage enterprise account renewals, upsells, and revenue expansion for named accounts. Responsibilities include complex deal-cycle management, software demonstrations, RFP responses, contract negotiations, quarterly business reviews, account relationship development, and cross-functional collaboration with Sales, Client Success, Product, Services, and Legal. The role focuses on exceeding renewal targets, increasing customer satisfaction, and expanding RainFocus solutions within global events programs.

Own post-sale client success for RainFocus customers by building trusted relationships, developing account plans, driving platform adoption, demonstrating business value, supporting renewals, and coordinating internal teams. The role requires understanding client goals, coaching users, monitoring account health, leading strategic initiatives, and engaging executive stakeholders. This is a remote U.S. role requiring 30% travel, including client events and executive business reviews.

Lead technical design and architecture for enterprise event platform implementations. Serve as trusted advisor to executive clients, drive discovery and solution design, manage complex integrations and multi-event portfolios, mentor consultants, ensure quality and adoption, and contribute to process improvement and thought leadership.

Owns end-to-end email program execution, including campaign builds, testing, optimization, newsletters, nurture programs, and event promotion. Manages campaign timelines, metrics, account-based marketing support, process documentation, and sponsorship logistics for the annual user conference. Analyzes performance data to improve marketing tactics, coordinates cross-functional campaign production, maintains brand consistency, and applies AI automation to increase operational efficiency.

Own go-to-market strategy for RainFocus’s enterprise events platform across evaluation, renewal, and expansion. Develop positioning, messaging, pricing, competitive intelligence, sales enablement, release readiness, and customer-facing content. Partner with product and executive leadership on roadmap and monetization decisions, lead cross-functional initiatives, represent the company at events, and apply AI systems to improve product marketing productivity. Coach other product marketers and incorporate enterprise customer insights into product strategy.

Develop and maintain scalable enterprise web applications using Java and React. Build full-stack features spanning database schemas, backend services, frontend components, and real-time interactions. Prototype and integrate LLMs, APIs, and retrieval pipelines to create AI-powered experiences. Collaborate with Product Management, UX, and engineering teams while participating in code reviews, Agile development, and architectural decisions.

Own the API integrations product strategy and roadmap, including requirements, user stories, backlog management, sprint planning, technical documentation, partner coordination, performance monitoring, and go-to-market execution. Collaborate with engineering, design, customer success, and external partners to deliver high-quality integration solutions. Conduct market research, identify product improvements, resolve issues, validate releases, and enable internal teams through training and documentation.

Pre-sales technical lead supporting CRM and RevOps integrations for enterprise deals: architect demos, map complex Salesforce workflows, handle security and integration objections, scope implementations, and influence product roadmap to drive Sales Module growth.

Lead backlog and ticket creation for Business Systems, translate stakeholder needs into clear technical requirements, drive AI-based process improvements, manage roadmap and agile delivery, and coordinate cross-functional teams to deliver integrations across Salesforce and other enterprise tools.

Lead go-to-market strategy for a product line connecting event data to Revenue Action Orchestration. Build business cases, craft messaging and pricing, enable sales, manage releases, run market research, architect AI-driven solutions, and align cross-functional teams to drive measurable revenue outcomes for enterprise customers.