Essential Responsibilities:
Assist in defining and maintaining the API integrations roadmap by synthesizing market research, competitive analysis, internal and external customer feedback, and business priorities
Own API integrations strategy end-to-end: gather and document custom requirements, author user stories and acceptance criteria, and maintain comprehensive technical specifications and documentation
Take on the role of product owner for the team — manage the backlog, plan sprints, and drive execution in an agile environment
Act as the connective tissue between engineering, design, UX, CS, and partner teams to ensure smooth integrations development, communication, and launch
Monitor integrations performance and usage metrics; identify improvement opportunities and drive resolution of issues and bugs
Conduct ongoing market and competitive research to surface new integration partners and best practices
Communicate progress, priorities, and challenges clearly to internal and external stakeholders across all levels
Partner with product marketing to plan and execute go-to-market for new integrations and features
Champion quality by validating that delivered features meet requirements, design intent, and customer expectations — and enable internal teams through training and documentation
Leverage AI tools to streamline product and development workflows, accelerate documentation and research, and continuously improve quality across the team
Qualifications:
Excellent written and verbal communication skills, with the ability to translate technical concepts for varied audiences
Strong technical aptitude — able to quickly learn complex software systems and understand how different users engage with them
Experience partnering with internal stakeholders and external customers to gather requirements, align on outcomes, and deliver integration products that solve real business problems
Proven ability to identify product gaps and deliver clear, data-informed recommendations for improvement
Comfortable managing multiple priorities independently while collaborating effectively across teams and functions
Experience in a SaaS environment; Agile/Scrum or Kanban experience preferred
Desired Skills & Experience
Experience with API documentation and testing tools
Familiarity with common integrations protocols (e.g. REST, SOAP)
Knowledge of data mapping and transformation concepts
Experience working with external partners
A general understanding of databases
Personal Characteristics:
- Team-player
- Self-motivated
- Strong Communicator
Skills Required
- Excellent written and verbal communication skills
- Strong technical aptitude and ability to learn complex software systems
- Experience partnering with internal stakeholders and external customers to gather requirements and deliver integration products
- Ability to identify product gaps and provide clear, data-informed recommendations
- Ability to manage multiple priorities independently and collaborate across teams
- Experience in a SaaS environment
- Experience with API documentation and testing tools
- Familiarity with REST and SOAP integration protocols
- Knowledge of data mapping and transformation concepts
- Experience working with external partners
- General understanding of databases
- Agile, Scrum, or Kanban experience
What We Do
SaaS event marketing platform that simplifies management, personalizes experiences and consolidates data for significantly better events.
