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The Onboarding Manager at Podium is responsible for the initial implementation and onboarding of new customer accounts, coordinating account connections, conducting team trainings, resolving customer issues, and creating new processes internally. They are the primary contact for new customers during the first 30 days and ensure effective hand-off to Customer Success Managers.

The VP of Design at Podium will drive the vision, strategy, and execution of design and creative initiatives. They will lead a team of designers to deliver exceptional solutions for customers, partner with cross-functional teams, and shape a compelling design and creative strategy for the company.

As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals.

Lead and manage a team of Sales Development Team Leads to drive pipeline goals for new logo acquisition. Develop and implement strategies for efficient and personalized Sales Development operations. Collaborate with cross-functional teams and create development programs for SDRs.

As an Enterprise Customer Success Manager at Podium, you will be responsible for supporting relationships with high-value strategic clients, ensuring customer satisfaction, product adoption, and demonstrating the value of Podium's platform. Your role will involve managing projects, setting goals, analyzing performance, and driving growth and retention. You should have 3+ years of customer success experience, excel in ROI identification, be a thought leader, and have a track record of increasing revenue and customer satisfaction.

As the Senior Site Leader at Podium, you will oversee the Colombia team, focusing on performance improvement, attrition reduction, and future growth. Your role includes leadership and mentorship of Sales Managers, managing HR operations, ensuring smooth communication with US leadership, and fostering a collaborative team culture.

The SDR Team Lead at Podium will coach and develop a high-performing SDR team, recruit A-players, track performance metrics, and ensure accountability for team inputs. The role involves hands-on leadership and strategic development for the SDR function, contributing to the growth of the Australian office.