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As a Senior Site Reliability Engineer at Podium, you'll enhance system stability and scalability by collaborating with engineering teams, participating in on-call rotations, and mentoring junior engineers. You will be responsible for deploying and debugging server software, ensuring smooth operation across products, while engaging the engineering community for continuous improvement.
Seeking a Senior Technical Support Specialist with experience in software development and support engineering, proficient in Python, JavaScript, and AI technologies. Responsibilities include troubleshooting complex AI-related issues, collaborating with Product and Engineering teams, and enhancing AI functionalities. Ideal candidate has 2+ years of technical support experience in AI, strong problem-solving skills, and a Bachelor's degree in Computer Science or related field.
As a Product Support Specialist at Podium, you will assist customers with troubleshooting and guiding them on the Podium platform, ensuring a high-quality support experience. You will leverage your expertise to enhance customer satisfaction, collaborate with various departments, and help optimize customer engagement.
As a Customer Success Manager I at Podium, you will be responsible for ensuring the success of small business customers by developing strategies that increase engagement, managing product adoption, and handling renewals. You will act as the primary contact for customer inquiries, address potential challenges, and build strong relationships while gathering feedback for product improvement.
Senior Manager of Business Application Engineering at Podium responsible for overseeing applications strategy leadership, team management, and architectural vision. Leading the development and execution of integration and custom development strategy for core internal systems and ancillary applications.
Seeking a Sr. Technical Support Engineer at Podium to troubleshoot and enhance AI functionalities, collaborate with teams, and champion customer feedback for Jerry, the AI agent. Requires a customer-first mindset, programming proficiency in Python and JavaScript, experience in support engineering with AI technologies, and strong analytical and problem-solving skills.
The Enterprise Product Support Specialist at Podium is responsible for providing technical support, troubleshooting, and instruction to assist customers with the business operations and success of Podium's strategic accounts. This role focuses on enhancing the customer experience through collaboration with Enterprise Customer Success and Support teams.
As a Copywriter on the brand team at Podium, you will be responsible for shaping the brand voice across multiple channels, crafting compelling copy, and developing messaging aligned with the brand. This role requires working at least 3 days a week in the Lehi, UT office.
The Growth Marketing Manager at Podium plays a key role in helping new customers discover and succeed with Podium through website product and organic marketing channels. Responsibilities include improving website products, SEO strategy, lead conversion optimization, and partnering with various teams to drive core KPIs.
As a Staff Product Designer at Podium, you will lead the design of end-to-end features for various product areas such as AI employees, automations, and bulk messaging. You will collaborate with product, design, and engineering teams to shape strategies for product development and user experience, conduct user research, and work cross-functionally with different departments at Podium.
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