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Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Manages a team of application engineers and QA professionals, overseeing people operations, project schedules, technical priorities, quality standards, and team development. Partners with product owners and technology managers to prioritize application development, allocate resources, establish processes, and deliver scalable software solutions. Requires strong .NET and SQL Server expertise, technical leadership, project planning, mentoring, and communication skills.

Leads enterprise data governance strategy, data quality standards, stewardship models, policies, metadata, lineage, classification, access controls, and lifecycle management. Partners with business and technical teams to resolve data quality issues, implement governance platforms, monitor KPIs, communicate risks, and maintain compliance with regulations such as HIPAA and GDPR.

Generates and qualifies strategic enterprise sales leads through outbound prospecting, account research, territory profiling, telemarketing, and event promotion. The role engages senior healthcare executives, educates prospects about Waystar solutions, provides marketing feedback, tracks activity in Salesforce, and meets defined performance metrics while collaborating cross-functionally.

Design, develop, test, and implement web and core processing application features. Troubleshoot production issues, write and unit-test .NET and SQL Server code (including table and stored-procedure design), assist QA and deployments, estimate and track tasks, mentor engineers, and propose/refactor technical solutions to meet business requirements.

The Product Manager will define product vision, gather requirements, collaborate on development, and monitor KPIs to enhance healthcare software solutions.

Design, build, and optimize scalable ELT pipelines into BigQuery, create dbt models and data models, implement data quality, observability, CI/CD, and IaC practices, and partner with stakeholders to deliver trusted enterprise data products.

The role assists clients with the enrollment process, ensuring timely completion of EDI transactions and resolving payer approvals and denials.

The Director of Client Marketing synthesizes client performance data to develop growth strategies and aligns product and marketing efforts for expansion opportunities.

Design, develop, test, deploy, and maintain scalable software across the full lifecycle. Collaborate with product and design teams, perform code reviews, debug production issues, document designs, improve processes, learn new technologies, and mentor junior engineers.