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Monitor client servers, networks, applications, and cloud environments; respond to alerts using runbooks; document and escalate incidents; perform system health checks; support operational reporting, change validation, incident coordination, and knowledge-base development. The role includes inbound and outbound calls and requires availability for rotational 24×7 shifts, including nights and weekends.

Lead client discovery, assessments, and workshops for observability and operational maturity. Design target-state architectures, roadmaps, telemetry pipelines, dashboards, alerts, incident workflows, and reliability practices. Guide implementation across cloud-native and enterprise platforms, improve service reliability and developer experience, and advise on governance, cost, and data quality. Partner with technical and executive stakeholders, mentor delivery teams, oversee solution quality, and develop reusable observability patterns and accelerators.

Owns configuration of enterprise servers, storage, networking, and edge hardware from inspection through final sign-off. Responsibilities include firmware and BIOS/UEFI updates, hardware validation, Linux and Windows installation, hypervisor and image deployment, network and port mapping, automation, documentation, troubleshooting, production support, quoting, customer inquiries, and mentoring. The role collaborates across engineering, manufacturing, program management, sales, vendors, and customers, with up to 10% travel.

Design, automate, deploy, and integrate cloud-native and third-party networking and network security across AWS, Azure, and GCP. Lead technical engagements, produce assessments and low-level designs, resolve escalations, mentor junior staff, communicate project status, and maintain time and travel reporting. Continuously upskill and represent AHEAD to clients and partners.

Lead design, implementation, and support of enterprise routing, switching, BGP, wireless, and network access control solutions. Conduct Ekahau site surveys and predictive designs, deploy and troubleshoot Cisco ISE, produce design and implementation documentation, run discovery and design workshops, mentor junior consultants, and support presales and project delivery activities.

Support end-to-end IT service delivery operations following ITIL practices. Monitor incidents, service requests, changes, SLAs/SLOs, dashboards and ticket queues. Conduct ticket audits, assist change and problem management, participate in service reviews, collaborate with infrastructure teams, work shift schedules for 24/7 coverage, and contribute to continuous improvement and coaching.

Entry-level Windows Server internship supporting installation, configuration, monitoring, backups/DR, and basic administration (AD, DNS, DHCP, Group Policy). Tasks include account management, troubleshooting, event log review, NTFS permissions, file shares, ServiceNow ticketing, and collaborating with cross-functional teams; may work shifts for 24/7 coverage.

Provide first-level technical support for desktops, laptops, printers and peripherals. Troubleshoot hardware, software, OS, and connectivity issues. Log and resolve incidents using an ITSM tool, assist device provisioning and user onboarding/offboarding, escalate when needed, maintain documentation, meet SLAs, and handle inbound/outbound calls in a 24×7 rotational shift environment.

Support Client Directors across the transaction lifecycle to protect and grow gross profit margins and customer satisfaction. Manage quotes-to-cash, maintain pipeline and forecasts in Salesforce, handle orders and proposals, coordinate with internal teams and AR, build client profiles, and provide value-add reporting and presentations to ensure timely resolutions and strong client relationships.

Lead design, deployment, and support of large-scale data center SDN solutions (Cisco ACI, VxLAN, VMware NSX). Serve as SME, run client workshops, produce deliverables, ensure knowledge transfer, and align architectures to business goals while maintaining certifications.