Key Responsibilities:
Support installation, configuration, and maintenance of Windows Server environments (2016/2019/2022) under senior guidance, including Active Directory, DNS, DHCP, and Group Policy
Monitor server performance, capacity, and availability; flag issues to senior team members for timely resolution
Support backup and disaster recovery processes, including periodic restore/DR testing
Assist in troubleshooting incidents related to server, storage, and application performance within SLA
Create, modify, disable, and unlock Active Directory user accounts, reset user passwords, and manage security groups.
Perform basic administration of Windows Servers.
Troubleshoot login, account, and server access issues.
Monitor server health, Windows services, CPU, memory, and disk utilization.
Review Event Viewer logs for basic troubleshooting.
Manage file shares and NTFS permissions.
Handle incidents, service requests, and change tasks using ServiceNow or a similar ITSM tool.
Escalate complex issues to the L2/L3 support team when required.
Maintain accurate ticket updates and follow standard operating procedures (SOPs).
Collaborate with Network, Security, and Application teams on cross-functional issues and projects
Work within shift schedules supporting 24/7 operational coverage as required
- Looking for 2026 graduates.
Required Skills & Qualifications:
Bachelor's degree in IT, Computer Science, or related field
0–1 year of experience in server administration or a related role (internships/academic projects welcome)
Basic understanding of Active Directory, Server Administration, DHCP, DNS, Group Policy, and file/print services
Basic networking concepts (IP, DNS, Ping, RDP)
Good troubleshooting and communication skills
Exposure to backup tools, or willingness to learn quickly
Familiarity with PowerShell scripting is a plus
Preferred: MCSA/MCSE, Azure Administrator certification, and exposure to cloud environments (Azure/AWS)
Skills Required
- Bachelor's degree in IT, Computer Science, or related field
- 0-1 year of experience in server administration or related role (internships/academic projects acceptable)
- Basic understanding of Active Directory, Windows Server administration (2016/2019/2022), DHCP, DNS, Group Policy, and file/print services
- Basic networking concepts (IP, DNS, Ping, RDP)
- Good troubleshooting and communication skills
- Exposure to backup tools or willingness to learn backup and disaster recovery processes
- Familiarity with PowerShell scripting
- Experience with ServiceNow or similar ITSM/ticketing tools
- Preferred certifications: MCSA/MCSE, Azure Administrator; exposure to Azure/AWS cloud environments
- Ability to work shift schedules supporting 24/7 operational coverage
- Must be a 2026 graduate
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
