What You Will Do:
Provide first-level technical support for desktops, laptops, printers, and peripherals
Troubleshoot hardware, software, operating system, and connectivity issues
Log, track, and resolve service requests and incidents using an ITSM tool
Support installation, configuration, and maintenance of end-user devices and applications
Assist with user onboarding/offboarding — account creation and device provisioning
Escalate unresolved issues to the appropriate support tier in a timely manner
Maintain accurate documentation of support activities and resolution steps
Adhere to SLAs and contribute to a positive end-user experience
Handle Inbound/Outbound calls
- Looking for 2026 graduates.
What We Are Looking For:
Engineering Graduates in Computer Science, IT, Electronics, or a related field
Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
Customer-first mindset with a keen problem-solving attitude
Good verbal and written communication skills in English
Willingness to work in a 24×7 rotational shift environment (including nights and weekends)
Eagerness to learn and grow in an enterprise IT environment
Skills Required
- Engineering graduate in Computer Science, IT, Electronics, or related field
- Looking for 2026 graduates
- Basic understanding of Windows OS
- Basic understanding of MS Office Suite
- Networking fundamentals knowledge
- Good verbal and written English communication skills
- Willingness to work 24x7 rotational shifts including nights and weekends
- Customer-first mindset and problem-solving attitude
- Eagerness to learn and grow in an enterprise IT environment
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
-
Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
-
Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
-
Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
