What You Will Do:
Monitor client IT infrastructure — servers, networks, applications, and cloud environments
Identify, acknowledge, and respond to alerts and events per defined runbooks and SOPs
Log incidents, document observations, and escalate critical issues to senior engineers
Perform routine health checks on systems, network devices, and services
Assist in generating daily, weekly, and monthly operational reports for client environments
Coordinate with internal teams and client stakeholders during incident resolution
Support change management by validating pre and post-change system states
Contribute to knowledge base articles and standard operating procedures
Handle Inbound/Outbound Calls
- Looking for 2026 graduates.
What We Are Looking For:
Engineering Graduates in Computer Science, IT, Electronics, Telecom, or a related field
Basic awareness of networking concepts — OSI model, TCP/IP, DNS, DHCP, and server fundamentals
Analytical mindset with attention to detail; calm under pressure
Willingness to work in a 24×7 rotational shift environment (including nights and weekends)
Good verbal and written communication skills in English
Interest in IT infrastructure, cloud technologies, or cybersecurity is a plus
Skills Required
- Engineering degree in Computer Science, IT, Electronics, Telecom, or a related field
- Graduation in 2026
- Basic knowledge of networking concepts, including OSI, TCP/IP, DNS, DHCP, and server fundamentals
- Analytical mindset and attention to detail
- Ability to work in a 24×7 rotational shift environment, including nights and weekends
- Good verbal and written English communication skills
- Interest in IT infrastructure, cloud technologies, or cybersecurity
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
