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The Customer Success Director will drive customer satisfaction, foster product adoption, and enhance customer success across the region, ensuring clients achieve their business goals using Backbase's solutions.

Lead documentation strategy and systems for a value stream: manage AI-powered docs-as-code workflows, Git-based tooling, information architecture, quality standards, and templates. Produce developer and functional documentation, enforce style and terminology, liaise with product and R&D to capture technical details, drive process improvements, oversee large documentation projects, and advocate for users' documentation needs.

Define 3–5+ year technology vision and enterprise data direction, design strategic architecture across the Backbase stack, resolve major technical risks, mentor senior leaders, drive company-wide technical change, and champion AI-native practices including LLM workflows and agentic tooling.

Own production system health by resolving complex Java/Spring Boot escalations, debugging microservices and REST APIs, maintaining Kubernetes clusters, and driving AI-powered automation for incident triage and operational workflows while mentoring peers and improving reliability.

Maintain production backend stability by resolving complex Java/Spring Boot escalations, debugging microservices and REST APIs, supporting Kubernetes clusters, participating in on-call incident response, and building AI-driven automation and agentic tooling to streamline triage and prevent recurring failures.

Lead, coach, and develop cross-functional software engineering teams; align engineering initiatives with product and company goals. Drive Agile practices, ensure high-quality CI/CD, automated testing, release management and performance monitoring. Set team strategy, hiring and onboarding, and support individual growth to deliver customer-focused software.

Design and deliver organization-wide SDLC and infrastructure improvements, automate multi-stage workflows with AI, lead Azure IaC provisioning and governance, implement observability frameworks, and build centralized solutions to reduce toil and improve delivery across teams.

As a Solution Architect, you will design and implement web-based architectures, lead technical projects, and liaise with clients while ensuring security, performance, and scalability.

The Senior Business Analyst will capture requirements, manage client expectations, perform gap analysis, and guide teams to achieve customer goals in banking projects.

The Senior Account Executive at Backbase will manage their own sales quota, focusing on digital banking transformation opportunities, building customer relationships, and leading sales cycles to exceed goals.