Backbase is evolving into an AI-native organization. As the pace of change accelerates — in our product, our go-to-market, and the way we build teams — Talent Acquisition is becoming a strategic function, not a support function.
We are looking for a Talent Acquisition Business partner to be the recruitment partner for our Services Department , a complex team to recruit for, with global reach, unpredictable demand cycles, and a delivery-focused talent profile that requires a recruiter who can stay ahead of the curve.
This role sits at the intersection of hands-on delivery and strategic partnership. You'll own the full recruitment cycle for the Services department — building real relationships with hiring managers, aligning priorities, and being the person in the room who brings insight, not just candidates. You'll also lead and develop two recruiters, helping them grow while keeping the team's standards high.
What you'll own
● Strategic partnership with Services: Be the dedicated TA partner for the Services department — not just a supplier, but a trusted advisor who understands the team's structure, priorities, and challenges. Run weekly stakeholder check-ins, align on hiring plans before demand hits, and make sure TA commitments are delivered with clarity and pace. You're accountable for the relationship, not just the roles.
● End-to-end recruitment delivery: Own the full cycle for your portfolio — from intake and requirement-setting through to offer. Lead structured intakes that produce real clarity on the brief. Run candidate pipelines with discipline, maintain healthy conversion rates, and keep a clear view of what's open, upcoming, and on-hold at all times. When demand outpaces capacity, you escalate early — not after the damage is done.
● Sourcing & pipeline building: Source proactively for your assigned roles — choosing channels based on the market and the profile, not habit. Build and maintain passive pipelines for high-priority and recurring role types so you're never starting from zero. Use Backbase EVP messaging consistently in outreach and apply candidate feedback to refine it over time.
● Market insight & data-led advising: Bring the outside in. Use market data to advise hiring managers on realistic expectations — talent availability, time-to-hire, compensation benchmarks. Track competitor hiring activity and surface relevant signals to your HRBP. Your value isn't just filling roles; it's helping the business make better hiring decisions.
● Structured assessment & quality of hire: Run structured screening aligned to the role brief and competency model. Call it out when interviewer feedback is inconsistent or unconvincing. You're a guardian of the quality bar, not just a facilitator of the process.
● AI-assisted recruiting: Use AI tools actively to improve the quality of briefs, outreach, and research. Keep ATS data clean and support team reporting. You use pipeline data to manage role health and communicate progress with confidence.
● Team development & contribution: Lead two recruiters — giving structured feedback, supporting their development, and helping them grow without doing the work for them. Share learnings and best practice in team rituals and retros. Contribute to team initiatives beyond your own portfolio. The team wins together or not at all.
● Solid full-cycle recruiting experience, ideally within a B2B SaaS, fintech, or professional services environment — you know what great looks like in these talent markets.
● A track record of genuine stakeholder partnership — not just status updates, but real advisory relationships where hiring managers come to you for input, not just candidates.
● Comfortable holding the line on quality — able to push back on a weak brief, challenge an unconvincing scorecard, and advocate for the candidate experience without losing the room.
● Experience using or implementing AI tools in a recruiting workflow — you're curious about what's possible and practical about how you apply it.
● Data-literate — you use pipeline metrics and market benchmarks to frame conversations with hiring managers, not just to report upwards.
● Experience mentoring or guiding experienced colleagues — you're ready to step into a lead role and know that developing others is part of the job, not a distraction from it.
● Structured and organised under pressure — you can manage a complex portfolio across multiple markets and still communicate with clarity when things shift.
● You are already based in Amsterdam — the Services team you'll be partnering with is here, and in-person presence matters for building the kind of relationships this role requires.
Skills Required
- Full-cycle recruiting experience
- Experience recruiting for B2B SaaS, fintech, or professional services
- Proven stakeholder partnership and advisory experience
- Ability to enforce quality standards and run structured assessments
- Experience using or implementing AI tools in recruiting workflows
- Data-literate; comfortable using pipeline metrics and market benchmarks
- Experience mentoring or developing experienced colleagues
- Experience leading or managing recruiters
- Structured and organized under pressure, managing complex portfolios
- Based in Amsterdam (in-person presence required)
- Experience using and maintaining ATS data
Backbase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Backbase and has not been reviewed or approved by Backbase.
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Fair & Transparent Compensation — Pay is considered fair in certain U.S. roles, with strong offers in senior engineering, solutions architecture, and sales tracks in higher‑paying markets. In some U.S. contexts, compensation is described as fair for the job.
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Leave & Time Off Breadth — PTO is described as generous in the U.S., with separate sick time and paid holidays contributing to a supportive time‑off setup.
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Wellbeing & Lifestyle Benefits — Hybrid/remote work programs, office perks like snacks, and learning‑budget messaging provide lifestyle flexibility and support beyond baseline coverage.
Backbase Insights
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
