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Own the roadmap, backlog, business logic, and platform rules for Kobie’s loyalty cloud product. Translate complex requirements into precise specifications, prioritize dependencies, guide Agile/Scrum delivery, track milestones, resolve development challenges, and align technical and business stakeholders. The role requires strong analytical and technical communication skills, experience with web software and integrations, and the ability to create reusable solutions across clients and industries.

Owns employee engagement programs, internal communications, all-hands logistics, recognition initiatives, committee support, events, and employee storytelling. The role coordinates cross-functional activities across office and remote teams, creates communications content, supports onboarding, promotes belonging, and amplifies the employer brand. It requires strong organization, writing, project management, event execution, and collaboration skills. Although Kobie is remote-first, this position is on site in St. Petersburg, Florida, with periodic travel potentially required.

Supports Business Development and Client Services by producing RFP responses, pitch materials, demos, playbooks, battlecards, training content, and competitive intelligence. Maintains Loopio, HubSpot, and shared content repositories while using AI tools to improve drafting and workflow efficiency. The role also tracks asset usage, organizes sales content, and translates loyalty and martech insights into actionable positioning.

Leads Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within a contact center. Manages and develops teams, oversees training and quality programs, analyzes performance trends, supports escalations, maintains knowledge systems, and drives automation, AI-enabled support tools, continuous improvement, operational readiness, and customer experience excellence.

Lead internal and client-facing projects from inception through completion, managing scope, timelines, budgets, resources, risks, quality, and stakeholder expectations. Lead cross-functional teams, oversee PMO governance, maintain Workfront data and reports, conduct project reviews and lessons learned, and improve project management processes. The role requires software development project experience, SDLC knowledge, and proficiency with Waterfall, Scrum, Kanban, Jira, Workfront, and Microsoft Project.

Own client relationships and loyalty programs for retail accounts, partnering with strategy, data science, product, and internal teams. Lead client meetings, develop data-driven program recommendations, launch promotional campaigns, resolve issues, identify account growth opportunities, and manage platform and launch readiness. The role requires strategic vision, hands-on execution, analytical ability, CRM and loyalty expertise, cross-functional leadership, and travel up to 15%.

Analyzes customer loyalty data to generate actionable insights, recommendations, visualizations, and narratives for clients. Builds audience lists, applies segmentation and statistical modeling techniques, develops test plans, and collaborates with CRM, Data Engineering, Business Intelligence, Strategy, and Client Services teams. The role is client-facing and manages request prioritization while supporting loyalty marketing initiatives and measurable business outcomes.

Lead financial modeling and strategic consulting for loyalty and customer engagement programs. Develop multi-year business cases, ROI analyses, scenario models, and program economics for enterprise clients. Translate complex data into executive-ready recommendations, present findings to senior stakeholders, manage multiple client engagements, oversee data quality and deliverables, and contribute to loyalty financial frameworks, benchmarks, thought leadership, and consulting methodologies.

Owns end-to-end solution architecture for standard client engagements, from discovery and requirements gathering through delivery handoff and launch. Creates business and solution documentation, validates feasibility and costs, coordinates cross-functional dependencies, supports RFPs and pre-sales, builds demos and proposals, manages scope and risks, and translates client feedback into product roadmap direction. The role serves as the connective link between Sales, Product, Delivery, and technical teams.

Leads strategic client partnerships and loyalty program growth for travel and hospitality accounts. Owns executive relationships, program strategy, account financial performance, risk identification, commercial expansion, and cross-functional delivery across technology, product, analytics, strategy, and services teams. Oversees technical implementations, market intelligence, client innovation, and team development while translating insights into growth opportunities and improved customer engagement outcomes.