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Lead reliability and implementation for Kong's Managed Gateways: design and operate multi-cloud, Kubernetes-based systems, own incident response and SLOs, automate CI/CD and IaC, mentor SREs, and drive enterprise customer onboarding and technical implementations.

Design, build, and maintain API management software and core features (proxying, load balancing, database support). Implement scalable, distributed systems, perform low-level Linux troubleshooting, performance tuning, and optimizations. Engage with the open-source community, bridge integrations with third-party deployment platforms, and support AI/LLM related applications.

The Partner Sales Manager will build and manage partner relations in India, driving sales through partnerships, and executing on joint go-to-market strategies and marketing initiatives.

Lead and build a Toronto-based Managed Gateways SRE team, stay hands-on early, architect and operate cloud-native, highly available gateway systems, own incident response, SLOs/SLIs, automation, and cross-functional readiness to ensure 99.99%+ uptime for enterprise customers.

Senior Solutions Engineer supporting pre-sales: run PoCs, evangelize Kong API platform, gather requirements, build customer relationships, coordinate with product/engineering/support, create DevOps and implementation documentation, and ensure customer satisfaction throughout the sales lifecycle.

As a Staff Software Engineer, you will design, build, and maintain API management software, focusing on proxying, load balancing, and database support. You will troubleshoot bugs and optimize performance while engaging with the open-source community.

Lead post-sales customer success for Nordics & Benelux, driving adoption, expansion, renewals, and risk mitigation. Develop success plans, run executive QBRs, map customer orgs, use analytics (Tableau, SFDC, Clari, Hex) to monitor health, and articulate value of Kong's API and AI platform components.

Build and maintain Kong AI Gateway features (multi-LLM routing, semantic caching, MCP), implement proxying, load balancing, database support, troubleshoot bugs, optimize performance, and integrate with third-party deployment platforms.

The Strategic Account Executive will sell the Kong Enterprise Platform, manage customer relationships, and contribute to sales strategy and growth efforts.

Serve as the primary post-sales technical contact to drive adoption of Kong products. Support onboarding, run workshops and health checks, document customer architecture and use cases, manage escalations, collaborate cross-functionally, and support renewals and expansions to maximize customer value and retention.