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As a Customer Care Agent at Helpware, you will provide exceptional customer service through email and live chat, addressing customer inquiries with personal and friendly responses. Responsibilities also include identifying issues, collaborating with the team to resolve them, and supporting customers in multiple languages. This role requires adaptability, strong communication skills, and a genuine empathy for customer needs.

As a Technical Support Representative, you will assist clients with various products, managing support cases from start to finish. Responsibilities include troubleshooting issues, tracking cases, handling complex customer inquiries, and assisting tier 1 support agents while maintaining excellent communication across multiple channels.

The WFM Manager will oversee workforce management strategies and processes in a contact center, focusing on resource utilization, capacity planning, and performance standards. Responsibilities include forecasting call volumes, budget management, project implementation, and collaborating with internal and external teams to optimize staffing strategies and improve operational efficiency.