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Manage complex higher-education SaaS renewal accounts, developing retention and expansion strategies, preparing quotes, forecasting renewals, negotiating contracts, and collaborating with Customer Success, Sales, Product, and Marketing teams. The role also serves as a CRM and quoting-tools subject matter expert, tracks performance metrics, and supports process improvements. Travel may be required up to 20%.

Drive revenue growth across K-12 education accounts by developing strategic account plans, generating and closing new business, managing full sales cycles, negotiating contracts, and building executive-level client relationships. Demonstrate education technology value through presentations and product demonstrations, collaborate with sales and product teams, maintain CRM forecasts, and stay informed on industry trends. Travel approximately 30% for client engagement and industry events.

Manage complex customer renewal portfolios, developing retention and expansion strategies for high-value accounts. Responsibilities include preparing renewal quotes, forecasting, negotiating contracts, collaborating with Customer Success and Sales teams, maintaining CRM and quoting-tool data integrity, communicating product updates, and reporting renewal metrics. The role requires strong relationship management, negotiation, analytical, and process-improvement skills, with advanced Salesforce, Gainsight, and Clari proficiency.

Leads and develops a team of Renewal Representatives responsible for customer retention and portfolio growth. Oversees complex renewals, escalations, negotiations, performance metrics, training, and cross-functional collaboration with Sales, Customer Success, and Finance. Improves renewal processes, data integrity, workflows, and scalability while delivering actionable KPI insights and managing customer retention initiatives.

The Account Executive will generate, manage, and close new B2B sales opportunities across an assigned U.S. K12 public school territory. Responsibilities include prospecting, sales presentations, product demonstrations, pipeline management, forecasting, contract negotiation, CRM maintenance, and collaboration with sales engineering, marketing, and customer success. The role requires at least two years of B2B sales experience, preferably in K12 education technology, and includes travel of up to 25%.

Manage and grow strategic higher-education accounts across the UK and Ireland. Develop client strategies, conduct needs analyses, create value propositions and proposals, manage enterprise SaaS sales engagements and public tenders, negotiate business terms, maintain pipeline forecasts, achieve quotas, and represent Instructure at industry events. The role requires consultative selling expertise, education-sector understanding, and approximately 30% travel.

Develop and operate highly available, scalable SaaS platforms using cloud automation and modern infrastructure tools. Responsibilities include improving service availability, performance, monitoring, alerting, and resilience; automating operational toil; building internal platforms; maintaining cloud deployment methodologies; and participating in on-call rotation. The role requires experience with cloud platforms, programming, containers, infrastructure as code, and CI/CD.

Build and maintain LLM-powered platform services, APIs, and AWS infrastructure for educational products. Responsibilities include designing scalable backend systems, managing prompts and context, enabling auditing and response processing, creating developer tooling and documentation, establishing AI best practices, and collaborating with feature teams. The role emphasizes secure, performant, maintainable code, API design, distributed systems, and effective code reviews.

Drives new-logo growth, upselling, and cross-selling of Instructure’s education software across an assigned K-12 territory. Builds district relationships, conducts needs analyses, creates tailored proposals and presentations, manages purchasing processes, forecasts sales, maintains Salesforce records, and achieves quotas. Requires enterprise SaaS sales experience, consultative selling skills, executive-level engagement, and willingness to travel up to 50%.

Leads and builds Instructure’s decision science function, including hiring, team development, roadmap ownership, experimentation, causal and predictive modeling, executive insights, and data literacy. Partners with product, engineering, marketing, finance, and executives to guide product, pricing, retention, go-to-market, and operational decisions. Establishes analytical standards, supports data infrastructure, and ensures ethical, privacy-conscious use of student data.