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Designs and oversees complex enterprise AI deployments for external customers. Responsibilities include technical discovery, AI and data architecture, integrations, migrations, effort estimation, statements of work, solution documentation, security and governance standards, delivery oversight, customer presentations, and mentoring engineering teams. The role also develops reusable estimation models, discovery tools, and reference architectures while supporting the sale of technical services. This is a hybrid position requiring three days weekly in the New York office.

Research and develop novel deep learning architectures, NLP algorithms, conversational AI agents, and reasoning systems. Build methods for structured goal representation, adaptive agent policies, and decision-tracing tools across large conversation datasets. Collaborate with engineering and product teams to deploy research into scalable production AI systems, while leading technical initiatives and advancing Harmony’s conversational AI vision.

Build AI-native products and features from concept through deployment and monitoring. Develop full-stack applications, make architectural decisions, partner with product and design, and improve reliability, scalability, performance, and engineering standards across new ventures. Integrate LLMs and modern AI technologies while rapidly iterating based on user feedback.

Own customer support interactions across chat, email, and Zoom, resolving complex product, technical, and configuration issues. Diagnose root causes, educate customers, identify broader implementation or value opportunities, and coordinate with technical teams on strategic cases. Share product insights, stay current on AI capabilities, and mentor teammates while delivering accurate, empathetic, end-to-end service.

Support sales by demonstrating monday.com value, mapping customer business processes to the platform, leading technical aspects of complex deals, creating pre-configured solutions, answering security/technical questions, and collaborating with Sales, Product, and Customer Success to streamline processes.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Lead and grow a mid-market sales organization in France: hire, coach, and manage territory account executives to meet ARR, cross-sell, and retention targets; implement sales methodologies (Medpicc), enable upmarket growth, drive strategic planning with regional leadership, and foster a high-performance team culture.

Build the Agentic SDLC using autonomous AI agents to automate and improve software delivery from ideation through production monitoring. Develop scalable full-stack applications, architecture, developer experience workflows, and release-cycle automation. Collaborate across R&D while owning high-impact projects end to end. The role uses Node.js, Golang, TypeScript, React, AWS, Kubernetes, Redis, MySQL, and Elasticsearch, with DevOps and CI/CD experience preferred.

Lead the end-to-end design vision for monday Agents, define new human-agent interaction paradigms, ship high-quality Desktop and Mobile experiences, raise design craft, mentor designers, and collaborate with Product, Engineering, Data Science, and Research to validate and iterate agentic features.

Drive intech's operating rhythm and leadership-facing analytics: define and track strategic initiatives, build dashboards and reporting, surface risks, own communications and narratives, and design+ship processes and tools (using AI tools) to align cross-functional teams and ensure delivery on leadership priorities.