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Own customer support interactions across chat, email, and Zoom, resolving complex product, technical, and configuration issues. Diagnose root causes, educate customers, identify broader implementation or value opportunities, and coordinate with technical teams on strategic cases. Share product insights, stay current on AI capabilities, and mentor teammates while delivering accurate, empathetic, end-to-end service.

Lead financial operations, compliance, and reporting for US, Brazil, and Mexico subsidiaries. Own GAAP accounting, close processes, tax and payroll compliance, audits, and intercompany reconciliations. Scale and mentor AP/payroll teams, drive ERP/automation and AI implementations, manage external advisors, and deliver timely financials and analyses.

Support sales by demonstrating monday.com value, mapping customer business processes to the platform, leading technical aspects of complex deals, creating pre-configured solutions, answering security/technical questions, and collaborating with Sales, Product, and Customer Success to streamline processes.

Lead and grow a development team building scalable web features end-to-end. Combine people management, technical leadership, recruitment, mentoring, Agile planning, deployment, testing, and post-deployment analysis while collaborating with product and design to deliver excellent user experiences.

Lead and scale an AppSec team to embed security across the SDLC. Own the global application security roadmap, integrate automated testing into CI/CD, run threat modeling and architecture reviews, manage bug bounty and pentest programs, and partner with product, R&D, and GRC to ensure compliance with standards like SOC 2 and ISO 27001.

Support monthly, quarterly, and year-end close activities, perform bank and credit card reconciliations, manage AP and PR-to-PO processes, assist auditors and tax consultants, review employee expense reimbursements, create virtual cards, and produce ad-hoc financial reporting to support the US Controller.

Own enterprise account expansion across Mexico by driving upsell and cross-sell revenue, building C-suite relationships, creating strategic account plans, coordinating cross-functional deal teams, negotiating complex contracts, and demonstrating customer ROI. The role requires bilingual English and Spanish communication and extensive experience managing complex B2B SaaS accounts.

Lead global executive recruiting from strategy through offer closure. Partner with hiring managers, advise senior leadership, mentor recruiters, build executive talent networks, manage search firms, and deliver a strong candidate experience. The role requires extensive in-house executive hiring expertise, strategic judgment, global collaboration, and the ability to identify and secure senior leaders in a fast-paced environment.

Lead and grow a high-performing Enterprise Account Executive team in France, hit ARR and retention targets, expand upmarket via advanced sales methodologies (Medpicc), coach and develop talent, collaborate with regional leadership, and drive long-term strategic growth and client success.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.