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Build and maintain full-stack internal tools, UIs, APIs, and integrations for Chewy’s contact center environment. Develop Genesys Cloud Functions, TypeScript applications, RESTful services, CI/CD pipelines, and infrastructure automation using Terraform. Collaborate on architecture, code reviews, troubleshooting, and end-to-end solution ownership while improving agent workflows, developer experience, scalability, and customer interactions.

Lead trend forecasting and creative direction for Private Brands hard goods. Synthesize cultural and customer insights into actionable product concepts, seasonal stories, and visual frameworks. Influence cross-functional teams to inform assortment, innovation priorities, and long-term portfolio growth through presentations, mood boards, and design guidance.

As a Software Engineer III, you will design, build, and enhance high-complexity components, mentor team members, and collaborate on projects, ensuring high-quality code and customer-centric solutions.

Leads Talent Management system strategy and Lattice configuration, customization, enablement, change readiness, and continuous improvement. Partners with HRBPs, Talent Management teams, business leaders, and Talent Technology to prioritize enhancements, translate business needs into solutions, launch new capabilities, and train stakeholders on platform use and talent processes.

Provides remote customer support through phone, chat, and text for equine products and services. Recommends supplements, subscriptions, tack, and equipment; builds customer loyalty; executes promotions; manages accounts and follow-up; and meets productivity and schedule standards. The role requires substantial hands-on equine experience, strong communication, sales aptitude, technological proficiency, and reliable hard-wired internet access.

Provides on-site IT support at a fulfillment center by diagnosing application, hardware, network, and PC issues; managing help desk tickets; supporting Windows and Active Directory environments; collaborating with IT and operations teams; and maintaining RF, mobile, and computer systems. Participates in 24/7 on-call coverage, flexible and night shifts, physical equipment handling, vendor coordination, and continuous improvement. Travel up to 10% is required.

Own pricing programs and advanced SQL analyses across competitive matching, price perception, margin optimization, experimentation, and pricing operations. Design and evaluate pricing tests, partner with engineering and data science on automation, and translate analytical insights into scalable business processes and recommendations. Collaborate cross-functionally with merchandising, supply chain, marketing, and private brand teams to improve customer trust, pricing consistency, and business performance.

Develop data science solutions for Trust and Safety, including fraud and abuse detection. Responsibilities include gathering and preparing data, exploratory analysis, feature engineering, statistical analysis, machine learning, model evaluation, and communicating insights. The role partners with Product, Engineering, Operations, and Business stakeholders to deliver models, dashboards, recommendations, and operational improvements, with emphasis on rare-event detection and imbalanced datasets.

Lead the design, development, maintenance, and delivery of blended customer service learning programs, including instructor-led and e-learning content. Create measurable learning objectives, collaborate with subject matter experts, apply adult learning theory, use data to improve interventions, and manage multiple projects. Partner with Operations, mentor junior instructional designers, maintain learning technology, and support multimedia, accessibility, and performance consulting initiatives.

Manage partner platform onboarding and ongoing operations, set and track KPIs, develop SOPs and documentation, lead cross-functional projects, execute onboarding and integrations, and support incident investigations and resolution.