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The Customer Support Engineer II will provide technical support for Imprivata products to external customers and partners. Responsibilities include diagnosing complex software issues, managing case details via Salesforce, mentoring team members, and maintaining effective relationships with customers. The role requires effective communication and time management skills while ensuring customer satisfaction and adhering to service-level agreements.

The Solutions Engineer (SE) collaborates with sales teams to assess customer requirements and showcase Imprivata's product capabilities through tailored demonstrations and POC evaluations. Responsibilities include developing proposals and SOWs, conducting discovery interviews, providing enablement services, and transitioning accounts post-sale.

The Renewals Desk Analyst is responsible for supporting the Renewals team in exceeding financial targets, managing subscription and maintenance renewals, quoting proposals, supervising email tasks, and maintaining accurate data in Salesforce.com while collaborating with internal resources.