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The Technical Services Engineer III ensures the design and performance of InterSystems' infrastructure and oversees its security and optimization. They mentor junior staff and manage relationships with vendors.

As a Sales Engineer Graduate, you'll translate customer inquiries into innovative solutions, assist with integration and analytics challenges, and support collaborative efforts across sales, marketing, and product development teams.

The Chief Architect for HealthShare directs platform architecture evolution, ensures alignment with product goals, and guides teams toward efficient, scalable solutions in healthcare interoperability.

Lead the operational roadmap for Rural Health Managed Services, ensuring SaaS platform readiness, scalability, security, and regulatory compliance. Partner with Product, Engineering, Security, Compliance, and Customer Success to define operational standards, drive deployment automation, service reliability, observability, and onboarding. Translate healthcare regulatory requirements into operational processes, support audits and certifications, monitor SLOs and operational metrics, and communicate risks and outcomes to leadership.

Develop and manage sales opportunities across North-East Italy healthcare organizations, building relationships with hospitals, regional authorities and partners. Position InterSystems EMR, interoperability and AI-enabled solutions, support proposals and public tenders, collaborate with pre-sales and delivery teams, maintain pipeline and help achieve regional sales targets.

Provide first-line IT support via ServiceNow, phone, and email; log, triage, and resolve routine hardware, software, and access issues; escalate complex incidents; maintain documentation and knowledge base; adhere to SLAs and SOPs while supporting service improvement.

Lead regional marketing for Southeast Asia: build GTM plans, run multi-channel demand generation and events, create thought leadership and assets, align with sales, manage budgets and agencies, measure and optimize performance, and lead a regional marketing team.

Provide technical support and integration assistance for healthcare interoperability projects using InterSystems HealthShare. Work with developers and architects to implement and administer HL7/CDA/CCD interfaces, troubleshoot performance and availability, and collaborate with QA, Engineering, Education, and Sales teams.

Lead and grow a platform engineering team to modernize build systems, CI/CD, developer tooling, cloud-native infrastructure, IaC, automation, and AI-enabled engineering capabilities. Drive delivery of strategic platform initiatives, improve developer productivity and platform reliability, manage technical debt, and partner cross-functionally to align engineering priorities with business goals.

Lead and operate the InterSystems Partner Program by evaluating processes, systems, and tools, implementing automation and operational improvements, managing partner governance and onboarding, developing metrics and reports, analyzing partner performance, and coordinating cross-functional initiatives to improve partner engagement and program scalability.