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Serve as strategic partner for post-onboarding customers to drive adoption, retention, and expansion across a 450-account book. Conduct regular calls, QBRs, pricing reviews, and value-selling; track customer health, identify risks, deliver success plans, surface product optimization opportunities, and collaborate cross-functionally to scale customer success.

Drive new-logo revenue and customer acquisition in the UK by prospecting, qualifying, and closing opportunities. Maintain a healthy pipeline, accurate CRM/forecasting, perform needs analysis, present proposals, and help improve sales processes while delivering high customer satisfaction.

Manage end-to-end customer onboarding for Cin7: scope projects, coordinate implementations, migrate data, provide training, document processes, escalate software changes to development, and meet departmental KPIs to ensure successful product adoption.

The Senior QA Engineer defines and executes quality strategy, leads testing methods, mentors the team, and ensures high-quality software in an Agile environment.

Senior QA Engineer responsible for designing, building, and owning TypeScript-based automated test frameworks (UI, API, integration), driving AI-assisted testing workflows, integrating tests into Azure DevOps CI/CD, conducting exploratory/regression testing across Cin7 Core, and mentoring junior QA engineers. Responsible for test strategy, test case management (Zephyr Scale), defect triage (Jira), and producing quality reports for stakeholders.