What you'll do:
Ownership & Time Management
Accelerates connection lifecycles toward successful completion through expert troubleshooting and debugging. Proactively manages dependencies for all assigned tasks while participating in requirement analysis and necessary exploratory research. Demonstrates the capability to isolate technical discrepancies to identify fundamental root causes.
Assumes full accountability for delivering small to medium-complexity projects, adapting functional strategies independently or within a team to secure optimal results.
Technical & Product knowledge
Possesses a comprehensive understanding of EDI architecture and proficiency in the requisite tooling for connection development. Skilled in executing testing protocols to diagnose reproducible defects and propose technical resolutions. Confidently manages compliance validation across diverse retail and trading partner landscapes. Enhances collective team expertise through domain knowledge sharing, supported by a firm grasp of EDI, 3PL, and API integration workflows and bug remediation.
Customer Engagement & Escalations
Maintains proactive, solution-oriented dialogue with clients, ensuring expectations are managed with transparency. Coordinates with leadership to influence outcomes when necessary and provides clear communication regarding functional limitations and feasible paths for issue resolution.
Drives Results
Reliably achieves established monthly and quarterly performance metrics, pursuing ambitious stretch targets to consistently surpass client expectations.
Team Work
Operates with high autonomy, selecting workstreams that align with organizational objectives. Actively participates in collaborative forums to exchange ideas and contributes to the maintenance of critical team documentation.
Continuous Improvement
Evaluates the broader implications of design choices and proposes enhanced alternatives. Cultivates a growth mindset while playing a central role in refining team methodologies and operational practices to increase scalability and efficiency.
What you'll bring:
Tertiary education with a relevant degree
3+ years in a client-facing role, strong understanding of relevant technologies and platforms (supply chain, inventory management, EDI/3PL) and sufficient technical knowledge in SQL, HTML, CSS, and web-based applications.
Strong technical problem solving skills and complex understanding of customer pain points
Deep domain knowledge
Excellent customer service skills with consistent follow-up and the ability to handle customer requests and issues independently. Seeks feedback to improve service delivery.
Demonstrated ability to manage multiple connections or projects simultaneously, especially for medium- to large-sized customers.
Proven track record of delivering exceptional customer service with strong feedback and reviews.
Change Management skills and the ability to identify and implement process improvements to enhance the efficiency and scalability of EDI/3PL connections.
Excellent interpersonal, communication, and conflict resolution skills, with the ability to manage and realign escalated connections.
Demonstrated ownership skills
Why work for us?
- We are a fast growing business going through a huge amount of growth.
- You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills.
- Hybrid work environment
- Work From Anywhere for 30 days in a six month period
- Celebrate your birthday with a paid day off
- A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Recruitment referral bonus
- Work for a Great Place to Work®
Skills Required
- Tertiary education with a relevant degree
- 3+ years of experience in a client-facing role
- Strong understanding of supply chain, inventory management, EDI, and 3PL technologies and platforms
- Technical knowledge of SQL, HTML, CSS, and web-based applications
- Strong technical problem-solving skills and understanding of customer pain points
- Deep domain knowledge
- Excellent customer service, communication, interpersonal, and conflict-resolution skills
- Ability to manage multiple integrations or projects simultaneously
- Experience delivering exceptional customer service
- Change management and process improvement skills
- Ability to manage escalated connections independently
- Demonstrated ownership skills
What the Team is Saying
Cin7 Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision options are broadly described, with vision effectively no‑cost for U.S. employees, alongside company‑paid life and disability insurance and access to mental‑health resources via TriNet. This combination signals strong core coverage for U.S. staff.
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Retirement Support — A 401(k) program through Transamerica matches 50% of employee contributions up to 6% of base salary for U.S. employees. This clear, structured match strengthens long‑term financial security.
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Leave & Time Off Breadth — Flexible or unlimited PTO is paired with paid holidays, sick time, a birthday day off, wellness days, and paid volunteer time, with a 30‑day work‑from‑anywhere option also highlighted. These elements indicate breadth in rest and flexibility policies.
Cin7 Insights
What We Do
Cin7 connects your channels, inventory and accounting together. It dramatically reduces the cost of selling products across multiple channels, and opens up exciting new opportunities for product sellers. We're built on innovation, trust & collaboration, and a passion to see our customers thrive.
Why Work With Us
Cin7 is collaborative to the core. We’ve built a culture of open communication, continuous learning, and social activity to foster individual career development in a fun, team-centered environment. We love to promote from within: growing together, we can provide the best technology for product companies to sell to more customers in more places.
Gallery
Cin7 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Workplace policies vary by region, but we do allow flexibility in each location.
