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Architect and own core capabilities of an internal AI agent platform: design deployment patterns, shared services, observability, integrations, and developer tooling; partner with stakeholders to turn strategic goals into production-ready agent solutions; troubleshoot and unblock builders while improving platform reliability, scalability, security, and reuse.

Lead development of the Context Layer and Deep Reasoning Agent for an autonomous marketing platform. Define structured intelligence architecture, prototype with frontier models, design evaluation frameworks, and drive cross-functional alignment to ship production-grade AI features and improve model behavior and data structures end-to-end.

Lead and develop a team of Customer Experience Specialists on the graveyard shift, manage escalations, analyze performance metrics (CSAT, QA), optimize staffing and workflows, drive continuous improvement using AI/automation, partner cross-functionally, and perform root-cause analysis to implement long-term solutions.

Drive new business through outbound prospecting and pipeline management, consultatively qualify and present ActiveCampaign solutions, manage deals from qualification to close, and coordinate with Marketing and Customer Success to ensure excellent customer handoffs and outcomes.

Design and build data architectures and pipelines, optimize data management, collaborate with AI teams, and implement best engineering practices.

Qualify and engage high-intent leads, run strategic discovery, deliver tailored product demos, build and manage an international sales pipeline, collaborate with Account Executives for handoffs, and consistently meet or exceed quota through negotiation and relationship-building.

Manage and accelerate a pipeline from qualification to close, generate outbound opportunities, perform consultative discovery and demos, align automation solutions to business outcomes, exceed revenue targets, and collaborate cross-functionally while mentoring others to deliver a world-class customer experience.

Lead and build a product marketing function that defines positioning, drives adoption and retention for an AI-first B2B SaaS platform. Own market narrative, GTM strategies, experimentation-driven programs, enablement for sales/partners, evangelism, and hands-on team leadership to measure and improve customer outcomes.

As a Staff Software Engineer, you will drive technical direction, architect AI features, mentor talent, and optimize platform performance across teams.

Proactively engage inbound trial prospects, conduct discovery, craft personalized customer journeys, demonstrate product value, collaborate with sales to close deals, and optimize trial-to-paid conversion through consultative selling.