Top Tech Jobs & Startup Jobs

Provides first-line IT service desk support through phone, email, tickets, in-person, and remote channels. Handles onboarding and offboarding, access issues, ticket triage, troubleshooting, escalation, knowledge-base maintenance, and incident follow-up. Supports service uptime by communicating system updates and outages, while maintaining hardware asset registers and stakeholder relationships.

Own and develop the Shopify Plus ecosystem, including themes, custom apps, API integrations, performance optimization, testing, and platform security. Build integrations with NetSuite, 3PLs, Klaviyo, and Gorgias; collaborate on user experiences, personalization, and A/B testing; conduct code reviews; and help architect future solutions involving AI-driven search and generative engine optimization.

Build and manage development infrastructure, containerized environments, automation tools, and CI/CD pipelines. Oversee code releases and deployments, improve engineering efficiency, address performance and architecture challenges, manage application scaling and metrics, and mentor team members. The role also involves maintaining software engineering tools, distributed systems, monolithic applications, and security practices.

Provides first-level IT support by managing tickets, resolving user issues, configuring and imaging equipment, supporting asset lifecycle activities, performing data recovery and backups, and assisting with audits and process improvements. Maintains accurate ticket records, coordinates with vendors, supports employees and IT leadership, and may travel to local branches for equipment setup.

Supports AML/CTF compliance through customer due diligence, KYC/KYB verification, sanctions and PEP screening, alert monitoring, investigations, record management, and periodic reviews. Assists with compliance registers, reporting, policy updates, professional standards monitoring, training materials, and risk, governance, and compliance projects. Requires strong analytical, organizational, communication, and Microsoft Office skills, plus a relevant bachelor's degree and prior exposure to compliance, AML/KYC, risk, audit, legal, banking, or financial services.

Administer supplier rebate programs, claims, disputes, trading terms, vendor master data, onboarding, compliance, and month-end reconciliations. Manage supplier support enquiries through Zendesk, maintain accurate records, and support audits. Assist with the transition to the Enable Rebate Management platform, including access, workflows, exception monitoring, data quality, testing, training, and process improvements. Collaborate with Financial Operations to strengthen controls, automation, and supplier service.

Processes B2B and B2C customer orders from entry through delivery, coordinates with customers and internal Sales, Warehouse, and Accounts teams, maintains customer and product data, monitors order progress, and resolves issues. The role requires accurate high-volume order processing, customer service, data entry, catalog maintenance, Excel proficiency, and the ability to manage competing priorities during fixed early-morning Australian hours.

Manage email, SMS, and push notification automation across acquisition and retention customer journeys. Create, test, optimize, and report on personalized journeys using Iterable, CRM, website data, audience segmentation, and customer lifecycle insights. Own the communications calendar, collaborate on creative messaging, ensure marketing compliance, and identify channel optimization opportunities. The role requires strong email development, HTML/CSS, analytics, stakeholder management, and marketing automation expertise.

Processes high-volume supplier invoices, credit notes, reconciliations, and accounts payable transactions. Maintains accurate financial records, supplier accounts, and supporting documentation; investigates discrepancies; performs quality checks and data entry; supports month-end, reporting, and audit activities; and liaises with suppliers, procurement, operations, and Finance teams supporting an Australian-based function.

Coordinates high-volume recruitment administration across multiple brands, including requisition approvals, job advertising, candidate screening, communication, interview scheduling, pre-employment checks, workflow tracking, SLA management, reporting, and recruitment campaign support. Maintains accurate candidate and vacancy records in JobAdder, monitors recruitment metrics, follows up outstanding actions, and supports consistent candidate experiences and process compliance.