How will you bring our values to life?
As our Marketing Automation Specialist, you will put our values up in lights by delivering these activities and outcomes; You’ll work within the digital marketing team. A team who loves innovation, optimisation and performance.
Your role will be to use our automation tools to their best ability. Whether its email, SMS or push notifications, you’ll understand how our customers want to hear from us and when. Ultimately your role is that of both acquisition and retention of our customer and prospects. Key role functions of the role include;
Understanding of customer journeys and how to optimise them
• Creation, Testing and optimising personalised flows, including email, SMS, and app notifications.
• You’ll set up journey’s, test them and report on them.
• You will drive new customer acquisition and strategy as well as retention of our current customers
• You’ll hero best channel practice.
• You will work with the wider marketing team on creative messaging, and optimising creative messaging
• You’ll understand data, how to integrate it from our CRM and website
• You’ll understand MarTech (we currently use Iterable) and you’ll be able to use it to nurture our customers at scale.
• You’ll think outside the box and always look for new opportunities and innovation.
• You will be the owner of the comms calendar, keeping the rest of the marketing team accountable. • You’ll also keep up to date with current legislation and always work within compliance guidelines.
If you like the sound of that, here’s some other things we’d love to see…
• An understanding of the telco industry (customer journey knowledge would be amazing!)
• Tertiary qualifications in marketing or similar
• 2+ years’ experience working in the marketing automation and/or email marketing (or similar) space.
• Experience in customer journey mapping, audience segmentation and automation journey design and development.
• High level of literacy for creating written content / communications
• Ability to collaborate and manage relationships with a variety of stakeholders across cross function teams
• HTML and CSS knowledge
• Ability to collect, analyse and interpret data from various sources to use in decision-making
• Knowledge of email marketing best practices
• Experience with iterable favourable
• Demonstrated ability to: o Solve problems and think like a leader o Work independently and as part of a team
o Learn quickly and adapt to changing situations
Candidate Profile
Marketing automation and customer journey experience are the primary focus.
Email development expertise is essential, particularly HTML/CSS for email communications.
Candidates should have a balance of technical execution and marketing capability.
Industry experience is flexible provided candidates have strong customer lifecycle and CRM marketing experience.
Skills Required
- 2+ years of experience in marketing automation, email marketing, or a similar field
- Experience with customer journey mapping, audience segmentation, and automation journey design and development
- High level of literacy for creating written content and communications
- Ability to collaborate and manage relationships with cross-functional stakeholders
- HTML and CSS knowledge
- Ability to collect, analyze, and interpret data from various sources for decision-making
- Knowledge of email marketing best practices
- Tertiary qualification in marketing or a similar field
- Understanding of the telco industry and customer journeys
- Experience with Iterable
- Ability to solve problems and think like a leader
- Ability to work independently and as part of a team
- Ability to learn quickly and adapt to changing situations
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What We Do
Satellite Office is a premium offshoring and staff-outsourcing provider that helps businesses build dedicated, high-performing teams in the Philippines. It recruits and supports talent across customer service, sales, IT and software development, finance, marketing, creative design, and back-office operations. Its end-to-end services include recruitment, onboarding, HR, payroll, technology infrastructure, facilities, and ongoing account management for international clients from offices in Australia, the United States, and the Philippines.
