About the Role:
The IT Support Analyst I provides first‑level technical support by managing the ticket queue, resolving user issues, and configuring new or replacement equipment. This role supports IT asset lifecycle activities, performs imaging and data recovery tasks, and assists with IT audits and efficiency improvements. The position works closely with the employees of Navia Benefits, team members, and ServiceDesk Manager, coordinates with vendors, maintains accurate ticket updates, and performs other duties to ensure smooth daily IT operations.
What You’ll Do:
Manage ticketing queue and projects.
Configure equipment for New Hires & Replacement equipment.
Coordinate and execute IT asset lifecycle activities from requisition through disposal.
Assist with implementing IT efficiencies and self-service.
Perform IT Audits/governance as needed.
Perform imaging, encryption, data recovery, and backups.
Maintain a clean and organized workspace.
Assist with management of hardware and software.
Reviews, updates, and maintains tickets until they are closed.
Works closely with the IT Support Analyst II’s and ServiceDesk Manager.
Communicate effectively with management and internal teams.
Perform other related duties as assigned.
What We’re Looking For:
Skills:
Windows 11 and MS OS knowledge and working knowledge of MS Office applications
Bitlocker
ManageEngine imaging, ADManager, AssetExplorer
Ticketing systems (JitBit)
Active Directory
O365
MS Teams
Amazon Connect
Physical Requirements:
Ability to work in a fast-paced, occasionally noisy environment.
Must be able to walk/ sit for at least 8 hours or more (Majority of shift is spent sitting).
Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
Requires all forms of dexterity and mobility throughout the shift.
Occasionally required to reach with hands and arms, sit climb or balance, stoop, kneel, crouch or crawl.
Must be able to manage a team effectively.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
Must be able to travel to do equipment setups at local branches if requested.
Bonus Points For:
CompTIA A+
CompTIA ITF+
CompTIA Network+
CompTIA Security+
Microsoft 365 Certifications – Fundamentals MS-900
Skills Required
- Knowledge of Windows 11 and Microsoft operating systems
- Working knowledge of Microsoft Office applications
- Knowledge of BitLocker
- Experience with ManageEngine Imaging, ADManager, and AssetExplorer
- Experience with ticketing systems, including JitBit
- Knowledge of Active Directory
- Knowledge of Microsoft 365
- Knowledge of Microsoft Teams
- Knowledge of Amazon Connect
- Ability to lift and carry up to 25 pounds, occasionally more
- Ability to sit, walk, speak, hear, and perform required dexterity and mobility activities for eight or more hours
- Ability to manage a team effectively
- CompTIA A+ certification
- CompTIA ITF+ certification
- CompTIA Network+ certification
- CompTIA Security+ certification
- Microsoft 365 Fundamentals MS-900 certification
What We Do
Satellite Office is a premium offshoring and staff-outsourcing provider that helps businesses build dedicated, high-performing teams in the Philippines. It recruits and supports talent across customer service, sales, IT and software development, finance, marketing, creative design, and back-office operations. Its end-to-end services include recruitment, onboarding, HR, payroll, technology infrastructure, facilities, and ongoing account management for international clients from offices in Australia, the United States, and the Philippines.
