Manages multichannel ecommerce growth, workflows, sales strategies, marketplace standards, pricing, product categories, and revenue optimization. Establishes SOPs, monitors KPIs, ensures product listing quality and compliance, collaborates with retail leadership, and develops direct reports. Oversees staffing, performance management, customer and vendor relationships, workplace safety, inventory workflows, and ecommerce warehouse operations.

Assists management with daily e-commerce department operations, including staff scheduling, payroll-related documentation, production and quality monitoring, performance management, training, policy compliance, customer inquiries, and continuous improvement. Supervises direct reports, leads team communications and huddles, resolves processing issues, maintains a safe and organized work environment, and opens and closes locations as required.

Oversee daily HR operations, employment-law compliance, investigations, unemployment claims, payroll and wage-hour practices. Advise managers on HR matters, support staff training and development, lead direct reports, maintain compliant policies, and improve HR resource efficiency. The role also serves as a liaison to employee groups and collaborates with the Director of Human Resources.