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Provides customer care by managing calls, identifying needs, researching issues, answering questions, explaining procedures, and delivering accurate solutions within 24 hours. The role requires empathy, strong communication, problem-solving, PC navigation, flexibility across shifts, and the ability to perform under pressure. A high school diploma is required, while financial services or banking experience is preferred.

Leads technical solution ideation, architecture, design, and implementation for internal IT systems and client programs. Develops architecture roadmaps, project portfolios, high- and low-level designs, and recommendations for upgrades, replacements, or decommissioning. Partners with IT and engineering teams, identifies technical requirements, supports project management, and provides information security guidance. The role is client-facing and requires broad expertise across telephony, VoIP, networks, systems engineering, and secure PCI-compliant environments.

Research and narrow candidate pools for specific financial program positions, supporting client recruiters through back-office work and outbound calls. Selected candidates work directly with a U.S.-based client. Work-from-home arrangements may be available based on performance, metrics, and equipment availability.

Monitors and evaluates inbound customer service and outbound sales calls for compliance with client, corporate, state, and federal standards. Tracks quality trends and scores, prepares reports and feedback summaries, identifies performance and development opportunities, flags client-impacting issues, supports quality assurance processes, answers program questions, and facilitates peer training. Requires strong communication, listening, attention to detail, confidentiality, multitasking, English fluency, and Microsoft Office skills.

Provides in-person and remote technical support through the organization’s ticketing system and other support channels. Troubleshoots hardware and software issues, sets up new equipment, and supports engineering teams with on-site system installation, maintenance, and troubleshooting.