The Role
Leads technical solution ideation, architecture, design, and implementation for internal IT systems and client programs. Develops architecture roadmaps, project portfolios, high- and low-level designs, and recommendations for upgrades, replacements, or decommissioning. Partners with IT and engineering teams, identifies technical requirements, supports project management, and provides information security guidance. The role is client-facing and requires broad expertise across telephony, VoIP, networks, systems engineering, and secure PCI-compliant environments.
Summary Generated by Built In
Ubiquity’s Technical Solutions Architect would be responsible for managing activities that take place
during solution ideation, design, and implementation. This person will directly assist in the development of
a solutions architecture program including departmental roadmaps and project portfolios for IT systems
architecture related to any major internal projects with the goal of expanding and improving all current
systems and workflows as well as those related to the implementation and integration of Ubiquity’s
clients’ programs.
Given that this person will support the architectural aspects of all application projects in peer IT portfolios,
knowledge of all branches of IT in a BPO environment is a must – Telephony, VoIP, Network and
Systems Engineering. Strong communication and presentation skills are necessary as this would be a
client-facing role meant to effectively identify technical requirements on any implementation projects, both
internal and external.
Responsibilities
• Directly assists in the development of a technical solution
• Assists other IT teams on solutions and project management.
• Directs the identification and recommendation of appropriate solutions, upgrades, replacements,
or decommissioning options incorporating business and technology productivity and usability.
• Provides analysis and recommendations around information security as necessary.
• Will provide the solution document including high-level and low-level designs for implementation
via SRF and Engineering Teams.
• Accountable for spearheading project implementations from a technical perceptive.
Qualifications and requirements
● Minimum of 6 years of experience in relevant IT Support roles with strong focus on project
management
● Excellent oral and written communication
● Analytical and problem-solving skills.
● High attention to detail on how business and technology are meant to work together.
● Effective interpersonal skills and collaborative management style to include teamwork.
● Bachelor’s degree in Computer Science, Information Systems or equivalent education is a plus
● Strong understanding of Telco, Systems Engineering, and Networks in a BPO setting
● Proficiency with information technologies in a secure, PCI compliant environment.
● Efficient in using the entire suite of Microsoft Office applications.
● Customer/Technical Support experience is welcome.
during solution ideation, design, and implementation. This person will directly assist in the development of
a solutions architecture program including departmental roadmaps and project portfolios for IT systems
architecture related to any major internal projects with the goal of expanding and improving all current
systems and workflows as well as those related to the implementation and integration of Ubiquity’s
clients’ programs.
Given that this person will support the architectural aspects of all application projects in peer IT portfolios,
knowledge of all branches of IT in a BPO environment is a must – Telephony, VoIP, Network and
Systems Engineering. Strong communication and presentation skills are necessary as this would be a
client-facing role meant to effectively identify technical requirements on any implementation projects, both
internal and external.
Responsibilities
• Directly assists in the development of a technical solution
• Assists other IT teams on solutions and project management.
• Directs the identification and recommendation of appropriate solutions, upgrades, replacements,
or decommissioning options incorporating business and technology productivity and usability.
• Provides analysis and recommendations around information security as necessary.
• Will provide the solution document including high-level and low-level designs for implementation
via SRF and Engineering Teams.
• Accountable for spearheading project implementations from a technical perceptive.
Qualifications and requirements
● Minimum of 6 years of experience in relevant IT Support roles with strong focus on project
management
● Excellent oral and written communication
● Analytical and problem-solving skills.
● High attention to detail on how business and technology are meant to work together.
● Effective interpersonal skills and collaborative management style to include teamwork.
● Bachelor’s degree in Computer Science, Information Systems or equivalent education is a plus
● Strong understanding of Telco, Systems Engineering, and Networks in a BPO setting
● Proficiency with information technologies in a secure, PCI compliant environment.
● Efficient in using the entire suite of Microsoft Office applications.
● Customer/Technical Support experience is welcome.
Skills Required
- Minimum 6 years of experience in relevant IT support roles with a strong focus on project management
- Excellent oral and written communication skills
- Analytical and problem-solving skills
- High attention to detail regarding business and technology alignment
- Effective interpersonal skills and collaborative management style
- Strong understanding of telecommunications, systems engineering, and networking in a BPO setting
- Proficiency with information technologies in a secure, PCI-compliant environment
- Proficiency using the full Microsoft Office suite
- Bachelor’s degree in Computer Science, Information Systems, or equivalent education
- Customer or technical support experience
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The Company
What We Do
Ubiquity Global Services is a global business process outsourcing (BPO) and customer-experience partner headquartered in New York City. It delivers customer care, technical support, sales, collections, retention, back-office support, data annotation, identity verification, claims processing, chargeback management, quality assurance, data mining, business intelligence, and medical billing and coding. The company serves sectors including healthcare, retail, technology, fintech, insurance, and utilities across multiple continents.
